Droid X Owners - Does Exchange Email Work for You?

[DVLGT1]

How has your experience been for Exchange email?

I'm a Droid2 Global user and have been experiencing all the of the problems associated with Exchange email being discussed over on the Moto forums:

• Droid X Problems: https://supportforums.motorola.com/thread/40791?start=0&tstart=0:
• Droid2 / DroidPro Problems: https://supportforums.motorola.com/thread/37566?tstart=30:

The native Moto email app, Corporate Sync, will randomly stop updating. I've just tried the Touchdown app which some people have had success with, but this still stops updating as well for me. Within the first day of using Touchdown, i have already encountered cases where the native app works and touchdown doesn't or vice versa - more common is that neither work unless i manually sync.

I hardly see any posts here regarding this functionality and find it hard to believe many do not have the same problems... 

[woods25]

I set up an account for my coporate email on my Droid X.  I received messages fine for a while.  Out of nowhere, i stopped seeing notifications of receiving corporate emails.  Went to the inbox and received an "account error".  My IT folks have made no changes and the local Verizon store says they've not changed anything.  Well something has changed.  There are numerous postings in other forums and it it seems to be a Motorola issue.  My phone is useless now for corporate email.  You're not alone.

[woods25]

I set up an account for my coporate email on my Droid X.  I received messages fine for a while.  Out of nowhere, i stopped seeing notifications of receiving corporate emails.  Went to the inbox and received an "account error".  My IT folks have made no changes and the local Verizon store says they've not changed anything.  Well something has changed.  There are numerous postings in other forums and it it seems to be a Motorola issue.  My phone is useless now for corporate email.  You're not alone.

[KinquanaH_VZW]

After review of any reported issues with exchange email, I found there has been reports of this being an issue on the Droid X. There have been some reports that the Exchange Active Sync corporate email stops syncing and the Exchange Active Sync push stops working. This issue can be corrected with by ensure you have the most updated software. You can remove the email account and re-add the email to attempt in resolving the issues. I have listed the steps below. (Note: Before removing and re-adding the email account, contact your Exchange / IT administrator for assistance with server information and credentials.)

To remove a corporate exchange account:

• From the home screen, touch the applications tab (located at the bottom of the display).
  
  
• Touch My Accounts.
  
  
• Touch and hold the Corporate Sync account (Exchange Activesync).
  The accounts listed may vary.
  
  
• Touch Remove account.
  
  
• Touch Yes

To add a corporate exchange email, you can use the information and steps below. Contact the Exchange / IT administrator for assistance with server information and credentials.

1. From the home screen, touch the applications tab (located at the bottom of the display).
   
   
2. Touch My Accounts.
   
   
3. Touch Add account.
   
   
4. Touch Corporate Sync.
   
   
5. Enter the appropriate information into the following fields:
   • Domain\Username
   • Password
   • Email address
   • Server
6. If applicable, touch Use secure connection to enable / disable as required.
   Enabled when a green check mark is present.
   
   
7. Touch Next.
   
   
8. Touch Done.
   

Listed below are steps to ensure your corporate exchange email is syncing properly.

1. From the home screen, touch the applications tab (located at the bottom of the display).
   
   
2. Touch My Accounts.
3. Touch the Corporate Sync account (Exchange ActiveSync).
4.  The accounts listed may vary.
   
   
5. Ensure the appropriate information is entered into the Username and Password fields.
   
   
6. Ensure the appropriate data to synchronize is enabled.
    Enabled when a green check mark is present.
   • Calendar
   • Contacts
   • Email
7. Ensure the appropriate information is entered into the Email address, Server, and Account name fields.
   
   
8. Ensure Use secure connection and Verify Certificate is enabled / disabled as required.
    Enabled when a green check mark is present.
   
   
9. Ensure Sync messages for is configured as appropriate.
    Touch the drop down menu then touch the desired option.
   • 1 day
   • 3 days
   • 1 week
   • 2 weeks
   • 1 month
   • All
10. Touch Ok.
    
    

Lastly, if you continue to have issues, you will need to speak to  our techinical support team for further trouble shooting. 

[gs-droidx-user]

I am curious if this "fix" has worked for anyone.  It has not helped for me.  I have removed and re-installed my account on several occasions and I am still getting very poor performance.  Bottom line is that this phone is incredibly unreliable for corporate email delivery.  The only way you know if you have any new messages is to manually force an update.  Once you do update, it takes a long time to sync the messages.