Droid X Wi-Fi Issues

[Giovanni8089]

What is Verizon's official statement about the serious issues with Droid X wifi?  Are certain phones defective, all phones defective, or is it a software issue?

I can't keep a connection on Wifi.  I've tried some of the workarounds online, but nothing works consistently.

It's easy to see this is a widespread problem:

http://phandroid.com/2010/07/21/droid-x-experiencing-wifi-connectivity-problems/

http://www.boygeniusreport.com/2010/07/21/verizon-wireless-droid-x-plagued-by-wi-fi-connectivity-iss...

http://www.droidforums.net/forum/droid-x-general-discussions/61865-anyone-else-having-wifi-problems....

http://www.androiddevelopmenttalk.com/news/droid-x-wifi-issue-a-quick-fix/

and the list goes on and on....

I love the phone, but this is a dealbreaker.  Do I need to exchange the phone, or is a fix coming?  If so, when?

[Joshbic]

I am another who is having issues with my wifi connections.....

i'm using a ATTuverse router.....my droid x shows connected with 4 bars.....yet i cannot get a connection at all.....

i cannot connect to any hotspots either....

i have been to every forum......tried everything.........Faulty phone?

If Verizon is gonna cut the unlimited Data, they'd better get these issues resolved.

[SGT_Radar]

I have been having Wifi problems and so far I have found a temporary fix.  I am running a SonicWALL TZ100 Wireless N, I have it setup with a WPA2-PSK for my main SSID, and no key (open) on my guest SSID.  (I am able to run more the one SSID's, and I setup a guest for testing purposes). Both SSID's are running in n/g/b mode and not the full n-only mode.   My Droid X will connect without any problem on either SSID with full strength, however It would lose connection on and off constantly after a few minutes.   Even when the connection was excellent however, I have only been able to get very little or no data transfer of any kind, browsing etc.  After testing several things over the past week to get it to work, I  noticed irregular data transfer, performance issues, and high ping times on my wireless laptops connected to the network.  However, I found this would only occur when the Droid X was connected to the network.  I then decided to try changing the wireless mode from n/g/b, to g/b only.  Once I made this change, The Droid X instantly was able to browse and transfer data on Wifi, and it would not drop connection.  Now I changed back to n/g/b, and I lost all ability to transfer data while the device still says "connected".  After several tests, it seems to be working good in g/b mode. 

         Disappointed that the device would not operate properly in n mode, I called Verizon who immediately deferred me to Motorola.  After quite sometime on the phone with them they agreed there was a problem, they want to research it more and work to resolve the issue I guess with an update.  They took my phone number and email for additional correspondence to resolve the issue and asked if I knew anyone else with the problem to call them to document the issue. 

Oh, and just to mention before the Droid X none of my laptops, XBOX 360, Wii, and printer have had any issues running in wireless N mode on mhy network.  Hope this helps. 

[Metalheadzaid]

It's a real bummer that using 3g is faster than WiFi more often than not. I've used WPA2(TKIP and AES), WEP, and currently an unsecured network and it's all the same =(

Regardless, phone is awesome.

[kb4ob]

I am having similar issues with WIFI. I am running an open G network and the phone will connect when the network is initially set up under system settings and does not normally drop out unless it is out of range or WIFI is turned off.

Once WIFI is turned off or carrier is lost, It will not automatically reconnect unless I go back into the system panel and drill down to the screen that displays currently configured networks. I then immediately obtains an IP address and reconnects.

.I am running an application called WIFI Analyzer and I have noticed that it will reconnect if this application is opened.

This would seem to indicate that the phone is not doing any background WIFI activity monitering and as such will not reconnect until something actually triggers it by specifically requiring WIFI.

[ssmith10pn]

Before I found this forum I went to the Verizon store because anytime I connect WiFi, (Open, Wep, doesn't matter) I can't go to any websites. And as soon as I turn off WiFi I can surf fine.

I told the people at the store about it and of corse they all looked surprised I was having issues.

Then the lady asked me this: "If you have unlimited 3G, why would you use WiFI? Most people only use WiFI on airplanes where they have to turn 3G off."

Soon after they handed me a sticky note with the 800 number for Droid X tech support.

Thought I would share that funny coment.

[NakkiNyan]

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ssmith10pn wrote:

Then the lady asked me this: "If you have unlimited 3G, why would you use WiFI? Most people only use WiFI on airplanes where they have to turn 3G off."

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That has to be the dumbest thing I have ever heard coming from a VZ employee.  

Any way, 

I can't hold a cell signal and have wi-fi on at the same time, maybe it is some conflict with some people's cell antenna like it is with mine.  Just an idea, I am sort of grasping at straws there 

[GSBJackson]

My D-Link DIR-615 will NOT maintain a secure (WPA-TKIP) wireless connection with Droid X using either "g" or "n".  I happen to also own a Netgear WGT624v3 and it WILL maintain a secure (WPA-TKIP) wireless connection with Droid X using "g".

Base upon the above postings, it appears to be a "D-Link" issue!!!

[kpk02]

My Droid X has been great for the past month and a half or so, wifi running while at home (lol at the supposed Verizon coverage map.. house is in the middle of coverage yet I get almost no signal) all the time doing it's thing.  Then today suddenly it didn't do anything.  So I started searching and ran across these issues posted.

What fixed it for me (at least for now) was to switch my Netgear N router from channel 1 to Channel 4.  I can't explain why it helped but figured I would mention it. I don't run any security except to hide my SSID. I can say that someone else neaby must be using channel 1 as well based on my wifi signal watcher, so that's why I picked 4. 4 is in between other networks detected. So maybe my Droid X doesn't deal well with any competing signals or something. The thing is though.. that other network has been around for a while so why today did my Droid suddenly stop.

[TaeSong]

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NakkiNyan wrote:

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ssmith10pn wrote:

Then the lady asked me this: "If you have unlimited 3G, why would you use WiFI? Most people only use WiFI on airplanes where they have to turn 3G off."

---

That has to be the dumbest thing I have ever heard coming from a VZ employee.  

Any way, 

I can't hold a cell signal and have wi-fi on at the same time, maybe it is some conflict with some people's cell antenna like it is with mine.  Just an idea, I am sort of grasping at straws there 

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Why WIFI instead of 3G... if you move out of your coverage area... unlimit 3G doesn't exclude roaming charges... yet.

[DZiggy]

I have a LinkSys at home and it connects flawlessly. I had to set up the WiFi because my 3G is so inconsistent. I went with Verizon because I feared T-Mobile's 3G coverage but I'm very disappointed.

Anyhow, I had to connect to get my email. Now, either with the WiFi or with 3G, I can't search on Google or Yahoo! I had to download the Bing app from the Android Store to be able to do web searches.

Now, Google is hung up loading - both on WiFi and 3G. That's why I suspect all this is a software problem. It's sad to pay over $100/month for service and I have to use a free iPod Touch at home to do the work my phone should.

If the net still drags, I'm returning the phone and staying with T-Mobile.

[linthat22]

I've had my Droid X since launch and have had nothing BUT wi-fi issues.

I'm tech savvy and even with this phone next to the router it still drops and falls off completely.  So annoying.

I sure hope it's software and not hardware, cause that's pretty annoying.

Makes me wonder if you're trying to be a mobile hotspot if you'll be constantly dropping people lol.

[Nellibly]

There are 83 pages on this topic in the Motorola forums. All solutions have to do with adjusting the settings on your home router. Fine, but that doesn't solve the problem when trying to connect with other wifi networks. I can connect to the one at my company headquarters, but not at all of my buildings. I can't connect to many public wifi networks. This isn't a router issue, it's either a phone, android or Verizon issue. Whoever is responsible needs to fix it. The Droid X is a great phone in many respects, but wifi is critical to most of us. It's especially critical to Verizon if it's bandwith is being hogged by people who can't use wifi on their phones.  

[JoeSmith]

Wi-Fi issues... maybe some of you forgot you're running battery power saver app that turns off Wi-Fi when not in use.

[TaeSong]

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linthat22 wrote:

I've had my Droid X since launch and have had nothing BUT wi-fi issues.

I'm tech savvy and even with this phone next to the router it still drops and falls off completely.  So annoying.

I sure hope it's software and not hardware, cause that's pretty annoying.

Makes me wonder if you're trying to be a mobile hotspot if you'll be constantly dropping people lol.

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Is it possible you're using a battery power saving app, that's shutting off WIFI... another possibility the some app power saving app might not be functioning properly and shutting off WIFI/3G even while it's in use.

[jeffbaf]

Wonder what you trying to do? to be connected to a wifi, or use is as wifi hotspot source?  Note that you can not turn on your droid x wifi hotspot and connect it to another wifi source at the same time.

If it is just issue connecting to another wifi router, update your droid x to latest firmware so see whether it fixes your problem. The last firmware (340) worked for me.

And of source, you may also need to verify that your router is working well. Trying to connect to your router with different handsets. If it is only your droid X experiencing problem, then it is issue with your droid x, otherwise, could be your router.

[ChiCityB]

Same issues. I connect successfully once but after a few minutes it freezes up. When I try and toggle it off I get nothing. I have to do a battery pull to get it working again. After about 3 battery pulls you are at supreme irritation. My Droid Eris connected effortlessly......why problems with the more powerful device?

Please fix!!!! Hope 2.2 solves this.

[kams912]

Same problems, and I'm using a high end $1000.00 Firewall/WiFi Router called Watchguard Firebox. I'm an IT expert so i'm sure it's not somtihng im doing wrong. WiFi works flawless with my iPhone, and I will be going back to it soon if this problem is not addressed.

Kurt

[Permit]

Just got my Droid X and have the same wifi issues as everyone else here is having. I have a Linksys and it has run perfectly for in a mixed environment. My Droid ERIS and wife's phone have had no problems with wifi. The DroidX is nice but wifi is a must and if it is not fixed very soon this will be a contact breaker and iPhone 4 here I come. It's a shame because I've been with VzW for years.

[irrexj1x]

i have been having the same issues with my droid x. i have searched many forums and i found a fix for the slow wifi and constant disconnecting issues. i am currently running a wireless n netgear router. the only fix right now it to change the router configurations to tkip however this makes signal strength become lower. and now i have had to change it back as i do not want a password on my wi fi network and when the droid x would connect to the  wpa tkip setup at first after a day it wouldn't even connect!! overall unhappy as i enjoy using my wifi. i should not have to make adjustments to my network to accommodate the phone the I paid for. if this problem is not fixed soon the DROID X IS GOING BACK TO THE STORE. verizon needs to acknowledge this problem and fix it immediately.

[kyle_anson]

I'm having these issues as well.  I can connect to the wireless but when I try to browse it just spins.  I will try to switch the encryption to TKIP but that is only a band-aid, not a real fix.  This is a real issue that needs to be addressed.

[SLiMiam]

I ran into the same issues using a linksys WRT54G router set Mixed with WPA - AES.  When I first enabled WiFi,  I was able to connect and reconnect fine.  But I was experiencing sit & spin when attempting to browse.  I switched my router settings to G-only and WPA-TKIP and that seems to have resolved the issue for now.  Need a fix for this issues as I'm planning to upgrade to 802.11n.  Long time loyal VzW customer. Please don't make me swap Droid x for iPhone 4 on ATT.