Droid X Wi-Fi Issues

[Giovanni8089]

What is Verizon's official statement about the serious issues with Droid X wifi?  Are certain phones defective, all phones defective, or is it a software issue?

I can't keep a connection on Wifi.  I've tried some of the workarounds online, but nothing works consistently.

It's easy to see this is a widespread problem:

http://phandroid.com/2010/07/21/droid-x-experiencing-wifi-connectivity-problems/

http://www.boygeniusreport.com/2010/07/21/verizon-wireless-droid-x-plagued-by-wi-fi-connectivity-iss...

http://www.droidforums.net/forum/droid-x-general-discussions/61865-anyone-else-having-wifi-problems....

http://www.androiddevelopmenttalk.com/news/droid-x-wifi-issue-a-quick-fix/

and the list goes on and on....

I love the phone, but this is a dealbreaker.  Do I need to exchange the phone, or is a fix coming?  If so, when?

[Varkog]

I have an ancient D Link DI-614+ 802.11b only router and was having the same kind of problem as some of you -- my Droid X would connect and receive an IP address, but could not connect outbound to the Internet with any application. I noticed in the Wi-Fi Settings that I was connected at 22 Mbps, and remembered that my router requires a proprietary PC card to double the normal 11 Mbps speed to 22. I disabled 22 Mbps transmission in the router's admin settings, rebooted the router, turned off and turned on wireless in the Droid X, and now I'm working fine at 11 Mbps. I hope that might help somebody. Best of luck to all and I'm looking forward to Froyo.

[taelok]

I had wifi issues as well.  I found a workaround though.  It ended up being a security thing.  I had originally had my wireless security set to WPA2 and neither of my 2 Droid X's could connect.  I changed the wireless security to WEP and they connect like a charm now.

[barrydb]

Dlink 655, no security, mixed b/g/n, no wish setup

About as simple as you can get - it connects, works for a while, then disconnects. I've watched the logs on my router and the wireless connection suddenly disappears. My old DI 624 router seemed to work just fine - wonder if it's something related to the N network/connection? My router shows it's connecting via the N config. No other networks are showing on my phone. This is obviously an issue, and probably not the router's fault as there are too many other routers with similar issues.

[jasontiller]

Hi, All, 😕

I'm also having WiFi problems on my X.  I've had it for a week and I like it in pretty much every other way... but this is a *hassle*!

I have a NetGear RangeMax WPN 824 v3 (it's a pre-N router with some custom extensions, although I disable them).  It's worked beautifully with my laptops and my TiVo, but I've been unable to use it from the X with any kind of security enabled.

These are the symptoms:

1.  Turn on WiFi.

2.  Phone quickly connects (and brings up the DLNA and MediaShare crap - how do I turn that off??).

3.  I can see that phone gets an IP address (DHCP succeeds) via my router's log and the X's WiFi info.

4.  Data never flows.  The connection will eventually drop (a minute or so).

I can turn off WiFi and turn it back on... with exactly the same results.  Using a "WiFi fixer" app, I can see the fixer constantly try to reconnect.  Every time it succeeds in connecting to the router and obtaning an IP lease... but I never have any data transfer.

I've tried changing channels.  Originally I was on 6, then "auto," then 1, then 2.  No luck with any.  No change in behavior.

I normally use WEP (TiVo series 2 only supported WEP), so I switched to WPA+TKIP (*not* AES).  Still no luck.  Same behavior.

The only way I've gotten it to work is by disabling all security.  Then the phone would connect just fine, and worked pretty durn quickly.  I WANT THAT ALL THE TIME!!

Looking at the phone's dmesg log, there are some weird error messages from the wifi driver that I don't understand.

Ack!  At first I thought it was a NetGear problem because I'd read that a few people switched away from the WPN824 and the X started working... but I see in this thread that actually people with WPN824s say it works *better*!

Dang!  What's going on?  Do I have to pray towards Mecca to get this to work, or what?  Why is this so hard?  And how could Moto have released a phone with so many *obvious* connection issues?  Sheesh!

---Jason

[VZW_Zrock02]

The hard reset should resolve this problem for you. The only thing you will lose is your applications since your contacts are automatically backed up. The steps for performing the reset are listed below:

Performing a factory reset via settings

The most convenient way to do a factory reset is via the phone settings.

Press HOME

> MENU,

then tap Settings.

Scroll down the screen,

and then tap Privacy

> Factory data reset.

On the Factory data reset screen,

tap Reset phone,

and then tap Erase everything.

Hope this helps.

[mac7894]

No, doing a hard reset does *NOT* fix the issue.

I've done this, and the issue is still there.

To me, this sounds like telling someone who runs Windows to reboot their computer if they have any problem-- it's a blind stab in the dark guess that might work sometimes, but most likely just indicates the person who said it has no idea what the problem is.

It's getting really frustrating that this issue has been around for almost 2 months now, since the phone was launched July 15, (the day I got mine), and no one has come up with a fix yet. I hate to think that I signed a new 2 year contract and will have to live with this issue for another 22 months because it's not being addressed officially, other than "do a hard reset".

[CDMA_LTE_Iphone]

Those of you having problems, have you gone into the Advanced wi-fi settings?

[HappyJackDaddy]

---

CDMA_LTE_Iphone wrote:

Those of you having problems, have you gone into the Advanced wi-fi settings?

---

That's a very good suggestion.  I was having WiFi connect and drop off issues, then I saw on another forum how to go into the Advanced settings.  I didn't even know there were Advanced settings.  Here's how:

From the home screen:  Menu button, Settings, Wireless & Networks, Wi-Fi Settings, then press the menu button and select Advanced, then touch Wi-Fi Sleep Policy.  That will pop up three choices:

When screen turns off

Never when plugged in

Never

It must be defaulted to "when screen turns off," because that's how mine was set and I never even knew those settings were there.  I changed it to "Never" and it seems to work much better.  My wireless router now shows that it connects and stays connected. 

[brucefan42]

I have been having the same issue (wifi and 3g symbols showing up at the same time). I switched airplane mode on to turn off the 3g radio and restarted my wifi and now the wifi is rock solid. Seems the wifi and 3g were stepping on each other when both were active. Seems like a bug in the Moto software.

[Ivanhoensandieg]

I've had the same WIFI problem as discribed here from the day I got the X.  My D-Link 615 wireless router works fine for my laptop but the Droid X won't work here at home OR OTHER PLACES!  I was referred to Motorola 2 level tech support and they couldn't figure it out.  I just got done with them, after 45 minutes on the phone I finally asked for a supervisor who said that they were not aware of ANY wifi problems!!!  Need less to say I explained that their were tons of blogs about the problem.

I got it to work by reading one of the posts here about a conflict with 3G.  I turned on the airplane mode and wala -- it works perfectly.  What a pain, first I was told that Froyo would solve the problem which it didn't.  Although I was thrilled that the Motorola Car Kit (HF850) that worked perfectly with my previous 4 Verizon/Motorola phones started working again when I got the update.

What we got here is failure to communicate.  With the 'smartphones' we now have a three ring circus; Verizon sells the phone and provides the network, Motorola makes the phone and does advanced tech support, but Google makes the software.  Therefore Google, the people steering the ship are completely disconnected from end user feedback for simple problem fixes and geniune needs.  IE Every phone I've had beeps or lets me know that I missed a call or text etc.  Now we've gone backwards and they have taken this simple feature away.

[Quip11]

It's got to be a software issue.  If I turn on airplane mode, and then turn on WiFi, WiFi works great and I can surf the 'net.  But as soon as I turn off airplane mode, 3G takes over.  The WiFi is still connected, but all packets go through the 3G connection.