Droid X keeps freezing & rebooting itself

[VZNYC1]

I just activated my new Droid X 2 days ago & ever since I activated it, It keeps freezing & rebooting itself. I tried removing the battery for 5 minutes & restarting. I also checked for any software updates. I even went as far as doing a complete restore to factory condition, and the problem still exists. It sometimes reboots itself without even touching it! So, yesterday I went to a VZ wireless store after calling support over the phone. The store told me they need to replace it & will ship me a new one. Of course, as usual, they didn't have any in stock. I'll be lucky if I get my replacement by September. Verizon was rushing to get this phone out as soon as possible to go against the iPhone4. Well, next time they should make sure their products are quality controlled & this will be the last time I ever buy a cellphone when its first released. I am sure i'm not the only Droid X user that has the same problem.

[VZNYC1 · Accepted solution]

I guess Verizon Wireless does know how to perform miracles.... When i got home yesterday afternoon I found my replacement phone was delivered overnight by FedEx... My replacement phone is now flawless! Also, i made sure to do a factory default reset on the defective Droid X so that all my data would be deleted. I guess people who are having this problem should just bring it into their loacal VZ Wireless store for a replacement or maybe the new software update to be released will resolve the problem...

[ExpressEN1]

I just got my replacement Droid X from the insurance company on monday evening. Wednesday at lunch, I took that phone to my local store. The insurance company is going to replace the replacement. It was doing the exact same thing as you described.

[VZNYC1]

As of today 8/30/10, my Droid X has performed flawless... This phone was the replacement sent to me by VZW by FedEx overnight.... (not by the insurance company)....  This is obviously a hardware problem which Motorola is responsible to help VZW clear their problems with customers....

[jefbon]

I just ended up with the same problem last night.  I couldnt even turn off droid without taking out battery.  I did a hard boot. Thank goodness I had appbrain to re install my apps!  I replaced battery, was installing all my apps and when I loaded an app called "battery status - free" the droid went back into a reboot mode.  I had to hard boot again and re install.  This time I did not install the battery status -free and so far so good.

[Wildman]

Most of the rebooting and freezing isues usually comes from a uncompatible app installed, the solution to this is to try removing all installed apps other than stock and see if the problem stops, so many say that the replacement device does the same thing as the one they sent back, this usually means that the issue may not be the device but something added to the device...  After owning a Windows device you usually develope this as a second thought because the chance of two seperate devices having the same exact issue is very slim..

[B23]

Same issue here.  After the phone continues to freeze and reboot with only the bloat stock apps, what is the next excuse?  I'm really getting tired of getting a "refurbished" phone every week.

[Ericaldon72]

I'm afraid that I'm about to deal with the same thing. I purchased one of the "Certified Pre Owned" phones and have been having the same problem since the day I got it. This is iritating!

[AraceliT_VZW]

Wildman is correct. In most instances, the rebooting and freezing issues are caused by an application that was installed to the device.

For those having this issue, please try un-installing a few applications at a time to see if this helps. Or you can also master reset the device and use it for a few days without installing any new applications. 

Hope this helps!

Thank you, 

AraceliT_VZWSupport

Follow us on Twitter @VZWSupport

[Trong]

This is my third Droid X since last September. The first two just kept rebooting themselves for no reasons. The very first one ramdomly reboots itself in ven when running in safe mode. Yes, you can run Droid X in safe mode just like Windows, in Safe Mode the phone can only be used to make and receive voice calls and text. So it was not a problem with apps. Verizon then sent a CPO to replace it. It behaved the same way as the other one. Verizon then sent a new battery to try fix the problem, that was not the battery. I've tried to wipe the Phone out to factory setting and in the middle of setting up and entering my Google account info, it reset itself. This third one lasts a week so far without rebooting, I keep my fingers crossed though.

Have a wonderful day, guys and gals.

[brettk]

I have gone through this same issue. I bought a CPO and then after it rebooted a ton on its own, had a replacement sent to me.

Same problems  with this one. It gets worse as it goes and it happens randomly. I have noticed it happens a lot when the battery is low too. It does happen a lot when the battery is charged too. My parents both have the same phone with many of the same apps.

So, I am confused and very, very frustrated. I will try my 5th or more factory reset to see if the problem goes away. I am hopeful but I have my doubts.

Thanks!

[ihatecellphones]

Mine was freezing after only having it about a month and a half. I was told by a Verizon store person that Motorola was working on an update to fix the problem (and they acknowledged that it's a general issue with these phones).  I was nice and said ok I guess I'll wait for the update.  That was a month ago.  Now I just got a replacement phone (after going in the store and having to be a **bleep** until I got my way).  The replacement phone is freezing as well.

I'm furious and I want my money back.  I'm not spending a dime on a new phone, this is total **bleep**.  We pay so much money every month for these phones, not to mention a lot of money for the phone itself.  

Does anyone know how to get their money  back from maybe the phone maker (Motorola) as opposed to Verizon?  I seriously doubt Verizon will do anything to help their long time customer who always pays her bill on time lol   I should not have to go in there and spend ANOTHER $200 dollars on a different phone because the one they sold me is a piece of crap with issues that are not from my own doing.  

[Cody21]

As far as the "freezing" issue:  How reproduceable is the problem? If it happens a lot, I'd boot and run in SAFE MODE for an equal amount of time .. and if the phone stabilizes, you likely have a rogue APP that is causing your issue ... Time to start uninstalling APPs.

As far as "get your money back" - that's a tough one. Verizon (and other carriers) sell phones & seervices with specific Warranties - and that is spelled out clearly in your contract.  The fact that they gave you a replacement (CPO) and you're having the issues again suggests to ME that you have an APP causing your grief.  After getting the newly-built CPO, was it freezing up right away BEFORE you reinstalled your APPS?  That would have been the dead give away to me - that an APP is the issue.

Good luck. Hope you get the issue settled.

[keiffers]

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ihatecellphones wrote:

Mine was freezing after only having it about a month and a half. I was told by a Verizon store person that Motorola was working on an update to fix the problem (and they acknowledged that it's a general issue with these phones).  I was nice and said ok I guess I'll wait for the update.  That was a month ago.  Now I just got a replacement phone (after going in the store and having to be a **bleep** until I got my way).  The replacement phone is freezing as well.

I'm furious and I want my money back.  I'm not spending a dime on a new phone, this is total **bleep**.  We pay so much money every month for these phones, not to mention a lot of money for the phone itself.  

Does anyone know how to get their money  back from maybe the phone maker (Motorola) as opposed to Verizon?  I seriously doubt Verizon will do anything to help their long time customer who always pays her bill on time lol   I should not have to go in there and spend ANOTHER $200 dollars on a different phone because the one they sold me is a piece of crap with issues that are not from my own doing.  

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Outside of the initial 30 days, you're probably out luck getting your money back. The best that verizon MIGHT, and that's a very strong MIGHT, do is waive your cancellation fee if you want to leave them, but that's probably a very long shot. 

There have been plenty of rumors of Moto working on an update but the majority of them are false, but if you have been a long time Verizon customer as you say, then you should know that 99% of Verizon reps should be taken with a grain of salt with what they say. They are going to tell you whatever they can to make you happy....just like any business does. I've had plenty of Verizon reps blow steam up my behind and think they are the all knowing of things going on when they aren't....

the updates have caused problems with the phones yes. I don't completely believe that the problems people have had are problems with 3rd party apps. I've had the same apps on my phone since I got it in November 2010 and there were no problems with Froyo for 9 months. The updates that have come down since August have caused problem after problem. Its the fault of Moto and Verizon and they need to resolve them, but I doubt they will. The original DX is discontinued and replaced by the X2 so the DX is falling into the shadows...unfortunately