Hi all,
Received my Droid X yesterday and have had nothing but issues with it. If I make it 15 minutes without it resetting or freezing I am lucky. There were a few periods when I saw almost an hour between resets. This is a brand new unit, activated (prior phone is a Touch Pro 2) with no apps installed (other than what is programmed on the new phone). I did a hard reset and also updated to 2.2 with the same issues. It happens no matter where or what I am doing, including not doing anything at all. I was able to grab a few apps to install but obviously there are issues so I have been in contact with VZ.
The Verizon rep was simply awesome!!! Yes, I said awesome. I would like to thank Jennifer (and the other reps) as she/they have been amazing during this whole issue. She did what she said, when she said and made sure others did as well. I was contacted by VZ several times during the day and everybody did their best to try and get my phone up and running or find out why it was acting the way it was. The final verdict is that the phone is being exchanged as the issue has not been fixed.
We all want to receive our phones and just use them. We do not want issues, hassles or problems. The small minority of us that are having issues can and should be upset when the phone is not working as expected or promised. I have every reason to be upset and PO'd but Verizon has done everything correctly so far. I am going to give them the opportunity to fix this and I will report back when I receive and activate my replacement.
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