Droid X screen issue

[timelord]

I've noticed a rippling effect in the center of the screen whenever it's cold outside. It also shows up whenever I put a case on the phone. I can even see it without the cover indoors, but its barely visible. Yet the slightest pressure on the batter door and you can clearly see it. 

The screen and the phone works fine. But the rippling effect is very annoying and hurts the enjoyment of using the phone. Do the motorola or Verizon extended warranty cover this problem. I'd like to use a case on my phone, but both the body glove and Innocase rugged both create this screen rippling.

Thoughts, opinions are appreciated. 

Thanks

[Ann154]

Are you using an extended battery with door that came with the battery or are you using the standard door with extended battery?

[timelord]

Standard battery and door. 

[Ann154]

That's good. We now know that it isn't one possible issue. If you were using the extended battery with the standard door, it will cause an issue that sounds similar to your issue. Gerio can explain the details of that problem.

As for your question, the only thing I can think of is that the cases fit super tight to the phone. Maybe someone else will have any option.

[Wildman]

This issue usually comes from the battery having pressure on screen. remove door and see if issue goes away, if it does then taje a pair of plyers and pry the arms on door up and place door back on.

[timelord]

Even with the battery door off, the slightest pressure on either side of the phone will cause the rippling effect.  Again the screen is fully responsive, but clearly has a rippling effect from two different cases and even naked in cold weather.  Is this an issue for a replacement or will the verizon store say since the phone works, tough luck about the screen rippling.

Thanks again for all the responses. 

[AntonioC_VZW]

Thanks to all for the helpful input!

@ timelord: 

In order to determine the root cause of the screen issue described in the original post, a physical evaluation is necessary as our customer service representatives will not be able to properly assess this visual issue over the phone. Please visit a Verizon Wireless store and one of our representatives will be able to further assist you. To find a Verizon Wireless store near you please click on the "Store Locator" link on the top right corner of this page.

AntonioC_VZWSupport

[Djsmurf]

@Wildman

Did you really post " remove door and see if issue goes away, if it does then taje a pair of plyers and pry the arms on door up and place door back on"

after the original poster already said they were using standard bat. and door.....for that matter

I wonder if your other 2,216 post were that  unintelligent.

You would think the "VZWSupport" would be watching out for post like that....

Along with that and Ill be add my own post on this one, every time someone has a screen issue, people blame the extended battery/cover which apperently has its issues. 

Do the people who make these "add ons" (however dysfunctional) think before they start pumping them into the market?

Just wondering

[mortb]

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Djsmurf wrote:

@Wildman

Did you really post " remove door and see if issue goes away, if it does then taje a pair of plyers and pry the arms on door up and place door back on"

after the original poster already said they were using standard bat. and door.....for that matter

I wonder if your other 2,216 post were that  unintelligent.

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Wildman has helped more people than you. He has received more kudos than most in this community. Yes, he did say remove the cover, I have suggested that a couple of times myself. Yes, he did say use pliars to fix the tabs, which can get bent out of shape. If you don't like anybodies advice, no one is forcing you to take it. Most of us in the community are very glad to have a person like Wildman.

[LoydroidX]

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Djsmurf wrote:

@Wildman

I wonder if your other 2,216 post were that  unintelligent.

You would think the "VZWSupport" would be watching out for post like that....

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If it wasn't for Wildman (and several others who helped me the past few months), I would have given up on this phone in the first month.  Mr. Wildman provides all types of good advice, and often times, the simplest solution is the best. 

[Djsmurf]

@ LoydridX

The fact that you purchased the phone with little or no understanding of how to use it is no ones fault but yours. (If you buy a car and don't know how to drive, do you work on it or post online and hope someone will walk you through it step by step?)

If you eventually figured it out with someone telling you how to do it do you not think that you could have devloped enough over time and practice to do it on your own?

Everything that wildman helped you with you had the ability to solve on your own, the fact that you choose not to is your own agenda.

[gerio]

Hmm, I just tried pressing around the edges of the back of my X and I can see no evidence of swirlies.

So while no one can say for sure what Verizon will decide, I would say that you have a good case for replacement.

Geri O

[timelord]

This is exactly what I'm talking about. But mine is twice the size and that ripple even occurs with a naked device whenever it gets very cold outside. Do you think its best to call customer service about a replacement or bring it to a verizon store?

Thanks all. 

Found on youtube   http://www.youtube.com/watch?v=u1ReLpO6VgM 

[gerio]

DJSurf, I thought you had been around here long enough to know better than what you just posted. That's why I wont give you both barrels...

It isa fact that the tabs on the STANDARD
battery door can become nent out of place to the point of causing pressure on the battery and the display screen. I would tell you to try this for yourself, but then you would probably come back here complaining of screen problems on the X and what a piece of junk it is.

Your statement of the extended battery cover being blamed for all of the screen issues is, of course, completely wrong. Do some reading here (no, really...) and you will quickly see that the extended battery cover i mentioned when swirly artifacts in the screen are observed. A very far cry from your assertion.

As for your insulting nature of the guy who has helped as many folks with their phone issues as anyone, maybe more, that sort of thing might be more appropriate over at Boy Genius, where the various fanbois love posts
such as yours. We really try to be civil around here (and some of us aren't as good at it as others, LOL)

[Ann154]

+1 to wildman, gerio and mortb!

I still learn things from Wildman and the others on this community.

[droidsw]

wildman cares enough to try and help, often when Verizon reps and everyone else hasn't.

The reason more (non-technical) people probably don't chime in with ideas and personal experiences is out of concern that their contributions will be criticized and picked apart for their technical and practical worthiness.

In other words, leave wildman alone. Without his contributions, this forum would be very empty of information.

[Wildman]

Thanks everyone, I am glad my assistance can be helpful...

@ Djsmurf

I am glad to contribute and help as much as I can but at times situations arrive where a user ask a question that they really do not want a answer to, I have learned to overlook a person that does not choose to at least try a suggestion before they start blowing off.  Oh well if they don't choose to at least try the suggestions and choose to call CS, then why ask the question here.

Hope you have luck on resolving your situation because with your approach to a possible answer will most likely encourage others to try to help.  This is a forum for assisting individuals and possibly give a solution and a number of users are very helpful, and if you choose not to take suggestions then why waste time trying to insult users?

[Djsmurf]

@ gerio

both barrels....please not that, LOL.  

"It isa fact that the tabs on the STANDARD
battery door can become nent out of place to the point of causing pressure on the battery and the display screen. I would tell you to try this for yourself, but then you would probably come back here complaining of screen problems on the X and what a piece of junk it is."

First of all what are you people doing that your battery door is getting bent?  Only ever read or heard about it here, must just be a verizon fourm thing. 

As for you tell me to "try" anything with my X, well lets just say thats never going happen, ever, lol

In regards to my remarks to  wildman, anyone who post that the fix for an issue with the Droid X is a pair or pliers deserves to be ridiculed. (Whats next my phone case will not fit, so just hit it wil a hammer)  I'll try to be for civil next time just for you

@wildman

"I am glad to contribute and help as much as I can but at times situations arrive where a user ask a question that they really do not want a answer to, I have learned to overlook a person that does not choose to at least try a suggestion before they start blowing off.  Oh well if they don't choose to at least try the suggestions and choose to call CS, then why ask the question here.

Hope you have luck on resolving your situation because with your approach to a possible answer will most likely encourage others to try to help.  This is a forum for assisting individuals and possibly give a solution and a number of users are very helpful, and if you choose not to take suggestions then why waste time trying to insult users?"

I don't mean to sound rude here again, but it's likely to happen.  What exactly are you talking about here, considering this was directed at me,  did you even read what I wrote before responding?  If you had you would know that I didn't have a phone issue, nor did I ask for any suggestions.  Therefor you are hoping I have luck resolving a situation that dosn't exsist. 

Assumption is the mother of all screw-up's

@mortb

If you don't like what I wrote, no one is forcing you read it. 

@droidsw

"The reason more (non-technical) people probably don't chime in with ideas and personal experiences is out of concern that their contributions will be criticized and picked apart for their technical and practical worthiness."  

If their contributions are flawed or just plain incorrect then they not only deserve to be they should be picked apart.

[Wildman]

For the record I like to point something out:

1. Some user have a habit to some time force the battery door off because they could not figure out the correct way to remove the door

2. Users of the extended battery has been using the stock door on there device because the small hump of the extended battery door made cases not fit correctly.... Simular to the video that was shown as a example.

3. Since the device has a over all thin case and this makes the plastic under the battery is thin to allow the battery to be placed in and not add any bulk to the devices.

4. If the issues is coming from the door fitting wrong, getting a replacement device wont resolve the issue because the replacement device does not come with the battery or door, so guess what you put the door back on and the issue happens again and now the replacement device is damaged and was sent with a dead pixel.

When all said and done if you have a device that something simple on the users side can resolve the issue, why send a working device in for repair and then complain because you didnt get a new replacement device?   I just dont get the purpose to make things so complicated..

Oh well, if this isnt your issue then why are you getting offended when a user give a possible solution?  If you dont have any solutions to help your ranting has no point?

[Djsmurf]

For the record I like to point something out as well:

"1. Some user have a habit to some time force the battery door off because they could not figure out the correct way to remove the door"

-Then they need to start puting how to open instructions on the battery cover, like how they put "Hot" on coffee cups, lol

"2. Users of the extended battery has been using the stock door on there device because the small hump of the extended battery door made cases not fit correctly.... Simular to the video that was shown as a example."

- So on top of the opening instructions there needs to be a warning that using the stock cover with an extended battery may damage your device. 

" 4. If the issues is coming from the door fitting wrong, getting a replacement device wont resolve the issue because the replacement device does not come with the battery or door, so guess what you put the door back on and the issue happens again and now the replacement device is damaged and was sent with a dead pixel."

-A known issue but they will send you a replacement phone, which will promptly be made dysfunctional rather then a cheap battery cover, with documentation explaning why and how they damaged their battery cover.

"When all said and done if you have a device that something simple on the users side can resolve the issue, why send a working device in for repair and then complain because you didnt get a new replacement device?   I just dont get the purpose to make things so complicated.."

-If it's in need of repair its not a working device

"Oh well, if this isnt your issue then why are you getting offended when a user give a possible solution?  If you dont have any solutions to help your ranting has no point?"

-Solution above

Only NASA can put a square peg in a round hole, it is not recommended  you attempt it at home.

[LoydroidX]

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Djsmurf wrote:

If their contributions are flawed or just plain incorrect then they not only deserve to be they should be picked apart.

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{please keep your posts courteous}