Droid X2 Text Field Issues

[Sarahmb]

Beginning today I am having an issue with the text field on the Droid X2. I will be typing a text message when the keyboard will minimize, once I pull it back up I can no longer make out anything I type it looks like symbols or just a blank area. I have powercycled the phone several times and I have checked for a system update which there is none. This is frustrating since this is a brand new phone and has had no damage whatsoever. Needless to say if this is what I can expect out of a product I've owned for not even a week yet I may as well go back to AT&T where I had no issues with the phone I had for two years.

Suggestions?

Anyone else having a similar issue?

[gerio]

Sure...

X2 here. No keyboard problems here (and that statement will probably land me in hot water, but it hasn't been fatal yet...)

You have 2 options. You can try a factory restore of the phone to see if it helps. Or take it back to the dealer for an exchange. And since you are within the 14-day return period, you can return the phone for another model, if you feel it necessary.

If I may, you seem quite ready to dump Verizon and go to AT&T over a hardware issue that is 100% unrelated to the carrier's service. I find this odd, but if that's all it will take, then you should return the phone now and go on to AT&T as soon as possible. Well, you brought that up.

I was going to suggest using another keyboard as you didn't mention which one you are using. But I now think that there is something deeper than the keyboard going on. Also, I'd check the settings in whatever keyboard you are using to make sure some weird option hasn't been selected, intentional or otherwise.

Geri O

[x324nd13n1c013]

Yes! I have had issues with the keyboard as well. I've had my phone for a little under a month now and I've had it reset twice already because of this. I've ordered another one in hopes that the problem won't happen on that phone [which I'm doubtful of that].

[DionM_VZW]

Gerio has a terrific suggestion. Thanks! However, if this issue has not been resolved to your satisfaction, please send me a personal message. Thanks!

[AnthonyTa_VZW · Accepted solution]

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x324nd13n1c013 wrote:

Yes! I have had issues with the keyboard as well. I've had my phone for a little under a month now and I've had it reset twice already because of this. I've ordered another one in hopes that the problem won't happen on that phone [which I'm doubtful of that].

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Thanks to all of the feedback and suggestions!

I would also like to recommend another step.  Found another customer that ran into the same situation, and they tried the following: 

"Something that will help with the keyboard disappearing...it is because the next word prediction is on and that word is triggering the end of the message. I turned the next work prediction off and working fine on that part"

Let me know how this works out for you!

[mom_in_nm]

My phone started doing this yesterday. I thought I was gonna have to take it back to the store... but thought i would look online to see if there was a fix... Im glad i did!! I took the next work prediction off and the problem has been fixed!! Thank you!!!!!!!!!!

I was getting VERY frusterated!!! You have saved me some grey hairs!

[x324nd13n1c013]

Yes. That did solve my issue with that but now I have a new one. My punctuation keys don't work. If I do press them my whole phone freezes and I have to restart it. Such a pain...

[msride]

Hi, I am also having the same problem. Would you be able to give me the steps on how to turn that feature off?  Thanks!

[Cody21]

Settings / Language & Keyboard / Multi-Touch Keyboard Settings / Next Word Prediction  ... turn it OFF

[msride]

Awesome..thanks so much!