Droid X2 Text Field Issues

[Sarahmb]

Beginning today I am having an issue with the text field on the Droid X2. I will be typing a text message when the keyboard will minimize, once I pull it back up I can no longer make out anything I type it looks like symbols or just a blank area. I have powercycled the phone several times and I have checked for a system update which there is none. This is frustrating since this is a brand new phone and has had no damage whatsoever. Needless to say if this is what I can expect out of a product I've owned for not even a week yet I may as well go back to AT&T where I had no issues with the phone I had for two years.

Suggestions?

Anyone else having a similar issue?

[gerio]

Sure...

X2 here. No keyboard problems here (and that statement will probably land me in hot water, but it hasn't been fatal yet...)

You have 2 options. You can try a factory restore of the phone to see if it helps. Or take it back to the dealer for an exchange. And since you are within the 14-day return period, you can return the phone for another model, if you feel it necessary.

If I may, you seem quite ready to dump Verizon and go to AT&T over a hardware issue that is 100% unrelated to the carrier's service. I find this odd, but if that's all it will take, then you should return the phone now and go on to AT&T as soon as possible. Well, you brought that up.

I was going to suggest using another keyboard as you didn't mention which one you are using. But I now think that there is something deeper than the keyboard going on. Also, I'd check the settings in whatever keyboard you are using to make sure some weird option hasn't been selected, intentional or otherwise.

Geri O

[x324nd13n1c013]

Yes! I have had issues with the keyboard as well. I've had my phone for a little under a month now and I've had it reset twice already because of this. I've ordered another one in hopes that the problem won't happen on that phone [which I'm doubtful of that].

[AnthonyTa_VZW · Accepted solution]

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x324nd13n1c013 wrote:

Yes! I have had issues with the keyboard as well. I've had my phone for a little under a month now and I've had it reset twice already because of this. I've ordered another one in hopes that the problem won't happen on that phone [which I'm doubtful of that].

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Thanks to all of the feedback and suggestions!

I would also like to recommend another step.  Found another customer that ran into the same situation, and they tried the following: 

"Something that will help with the keyboard disappearing...it is because the next word prediction is on and that word is triggering the end of the message. I turned the next work prediction off and working fine on that part"

Let me know how this works out for you!

[mom_in_nm]

My phone started doing this yesterday. I thought I was gonna have to take it back to the store... but thought i would look online to see if there was a fix... Im glad i did!! I took the next work prediction off and the problem has been fixed!! Thank you!!!!!!!!!!

I was getting VERY frusterated!!! You have saved me some grey hairs!

[x324nd13n1c013]

Yes. That did solve my issue with that but now I have a new one. My punctuation keys don't work. If I do press them my whole phone freezes and I have to restart it. Such a pain...

[Cody21]

Settings / Language & Keyboard / Multi-Touch Keyboard Settings / Next Word Prediction  ... turn it OFF

[msride]

Awesome..thanks so much!

[Kyle127]

hey everybody, i stumbled onto this forum searching a different problem, but I may know the fix. Don't know if anyone else has posted this yet but to at least temporarily fix that stupid texting glitch where the keyboard disappears and comes back as illegible symbols try: 

settings> applications > manage applications> running (applications)> multi-touch keyboard> clear data

I came across this on a different forum so don't give me any credit or blame haha. Hope it works for you guys!

[davidmanvell]

Thank you Kyle127!

That fixed it for me!

[warzalkl]

This fix worked for me! Thank you!

[Helenk]

I have had the Droid X2 now for a couple months and didn't have any issues until just the last two weeks.  I started having the same issues where I would type a text message, then for no reason at all what I typed wouldn't show up, I couldn't delete anything or go back, and the phone would take me to a different screen that showed part of my message.  I decided I would read through this site to see if it was just my phone and was surprised at how many are having this problem.  I have taken the advice to turn of the "next word prediction."  I am anxious now to see if this fixes the issue.  That is the only problem I have found with the Droid X2, other than that I love the phone.  Thanks for the help. 

[msride]

Hi, I am also having the same problem. Would you be able to give me the steps on how to turn that feature off?  Thanks!

[basehitter10]

Thanks for this info - it solved the issue for me!

[psj]

Thank you.  I was just getting ready to restore my factory settings as the Verizon rep told me to do ovr the phone but I wanted to make sure I had everything backed up 1st and read this.  I changed my setting and it worked.  I don't know how they got switched anyway.

[shani]

I downloaded swiftkey x as soon as I activated my phone, and now it switches between that and the original keyboard. I've uninstalled it and reinstalled it, nothing. I really don't want to reset my phone if I have a better option. I'm barely out of my fourteen days.. Any suggestions?

[HappyJackDaddy]

Honestly, if you're having problems with the keyboard freezing, or disappearing, or making illegible characters in your texts, the solution is:

Settings> applications> manage applications> all> multi-touch keyboard> clear data, clear cache.

[DionM_VZW]

Gerio has a terrific suggestion. Thanks! However, if this issue has not been resolved to your satisfaction, please send me a personal message. Thanks!

[Crouge]

I have just had this issue for the second time with my DROID X2.  And turning off the Next Word Prediction solved the problem...but my question is, I followed this exact step when I had the problem 4 months ago--so how did the Next Word Prediction get turned back ON?

[HappyJackDaddy]

I don't know about your Next Word Prediction thing.  But if you do this:

Settings> applications> manage applications> all> multi-touch keyboard> clear data, clear cache

it should fix the problem and you can keep your Next Word Predition turned on, because it's a useful feature.  At least I like it.

[faith4life723]

I have the DROID x2 and I had the same issues. They reset my phone twice then ordered me another phone and the replacement phone is doing the same thing so I went back and they reset my phone and the same thing keeps happening. I have paid alot of money for my phone and have turned off the word prediction and it still does it. They are now telling me to not download apps. I did not buy this phone to not download apps. And Verizon says the phone is too new to exchange it for another device. They wont even let ms downgrade. The DROID x2 is the worst phone.