Is this a common problem? It seems that some have keys that just don't work and right now
that would be great! I'll launch browser and it'll close out to my phone's home screen.
If I do get a couple pages into using the browser all of a sudden it'll back up a page or just keep
going until I'm back at the launch page. It does it with any program, text, games, phone calls, everything.
I've looked into virtual keys, but they don't disable the hard keys. Any help at all would be appreciated.
Paying too much money a month to be waiting another five months to upgrade, I'd just like to use my phone
without the annoying hassle.
Hello Kanoealoha! From what you're describing, it's not so much that the keys aren't working, it's that they're working too well and seem to be doing their job when they're not supposed to. When you press your home or back keys, do they seem as if they're pressed in more than normal? Or has there been any damage (dropped, exposed to liquid, etc) to the device? Did you notice this starting to act up after an application was installed or upgraded on your phone? Try putting your phone into Safe Mode http://bit.ly/S6OXlC for a day and see if it continues to have oversensitive keys while it's running in Safe Mode.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport
Start a new topic or ask questions in the open forum.
