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Droid X2 screen static
jetpackbraggin

I've had my Droid x2 for a couple years now with no damage whatsoever, and now the screen displays nothing but static most of the time.

It still goes through all the start up sounds and you can even unlock it with the touchscreen, but the screen itself is completely static. I stopped into my local Verizon store but with the phone no longer under warranty they won't do anything to help. Is the $100 nonrefundable insurance for a used phone my only option? I really don't like paying $100+ a month and not receive much in the way of help.

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Re: Droid X2 screen static
vzw_customer_support
Customer Support

Hello jetpackbraggin,

Wow! I'm sorry to hear your device has turned into an old fashioned short wave radio. I understand how aggravating this can be. The good news is, we do have a few options that may help. Have you completed a hard reset on the device? You may try an alternate method by visiting http://vz.to/sH3ays.

If you have performed this step, the insurance option would be for a like new device. Since you have had the device for a period if time, have you considered upgrading to a new device? You may dial #UPG to confirm eligibility. Also, we do offer CPO options. To learn more, please visit http://vz.to/Vmv0IX

I'm glad I was able to provide you with a few helpful options. Please let us know if you have any additional questions, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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