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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Droid power/freezing issue

My phone suddenly went black and now it has the red thing in the middle of the diamond thing like when it is coming on or going off but its wo'nt go on or off.  I held the power button for a very long least 10 seconds and it won't turn off.  I was thinking I could turn it off and reboot it but it won't go off.  It has an internal battery so I can't pull the battery out.  It was running a little slow just before this happened. I can't find a reset button either.   What should I do? 

Re: Droid power/freezing issue
Customer Support

Hi carolinakatlady,

Oh No! My sincere apologies for the issues with your device. We most certainly want your device to be operational. To reset your device with our alternative method please visit Please keep us posted, thanks!

VZW Support
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