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Droid x2 phone dial pad does not respond to touch on call

Anonymous
Not applicable
‎10-18-2011 07:53 PM

When on a call and asked to input numbers even to get to voicemail phone freezes and will not accept certain numbers like 1 (but it may take an 😎 or screen goes black or both. Cannot get my voicemail from this phone. Can call in to my cellphone number from another phone and stop message and then get the vm, but from the droid x2 cellphone it is impossible. Obviously very unsatisfractory. Anyone got a fix?

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Cody21
Master - Level 2
‎10-18-2011 08:51 PM

How old is the phone and WHEN did this start behaving this way?  Did you recently get the GB upgrade?

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daszman1
Newbie
In response to Cody21
‎05-22-2015 10:09 AM

go to the google app store rock dialer it works for me

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Anonymous
Not applicable
‎10-18-2011 10:00 PM
Phone is about 6 mos old
Doing this since day 1.
I have Android 2.3.4. How do I find if I have GB?
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Ann154
Community Leader
Community Leader
‎10-19-2011 09:57 AM
Android 2.3.4 is GB (Gingerbread).

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Cody21
Master - Level 2
In response to Ann154
‎10-19-2011 02:22 PM

As Ann pointed out, you are running GingerBread - the latest update. You don't remember clicking on "ALLOW UPDATE" and the process of installing it?

 

Anyway, so you've had this problem since DAY 1 of getting the phone?????  Too bad you didn't take it back immediately as they would have probably given you another phone .. but now you're pretty stuck with troubleshooting it or getting it swapped with a CPO.   If you contact verizon, they will like have you try booting in SAFE MODE 1st, just to rule out 3rd party APPs causing the issue. Then a Factory Reset.

 

Click this for SAFE MODE  http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=34184

 

Click this for Factory Reset  http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=33552

 

good luck.

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Anonymous
Not applicable
In response to Cody21
‎10-20-2011 01:05 PM

Thank you Cody21. The instructions you gave are for Droid X not Droid X2. No problem. WIth Verizon's help I went through a factory reset. It did not fix the problem. I should be getting a replacement phone today. Very impressive service relative to most other electronics suppliers.

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Cody21
Master - Level 2
In response to Anonymous
‎10-20-2011 02:01 PM

Can you tell me which of the procdures didn't apply to your DX2 ??  I don't have one to know that.  Glad you're at least getting some service from verizon.

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Anonymous
Not applicable
‎11-18-2011 08:45 PM

Problem has dissipated after uninstalling several apps. It still happens, but not every time.

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Major_Payne
Contributor - Level 1
In response to Anonymous
‎11-18-2011 10:24 PM

Most likely then it's one of your apps causing a conflict. 

 

 

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