teby1995,
Activating phones is a piece of cake! And we're here to prove it. May I ask if you've changed your devices between your lines recently? Or did anything occur that may have caused this? Please try dialing *228, choose option 1, restart your phone, test, and update us.
EvanO_VZW
Follow us on Twitter @VZWSupport
Please verify your old phone is turned off and battery removed (if possible) prior to activating another device.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Start a new topic or ask questions in the open forum.
