EMAIL NOTIFICATION but NO EMAIL

[scottshad]

The wife and I have Motorola Droid's (the first version)  We both have 2 email accounts on the phones, Gmail and AOL.

Her phone KEEPS notifying her  that she has NEW EMAIL but there IS NONE!

This is getting pretty annoying, does anyone have a fix for it?

We have empty her email accounts of all incoming and all out going emails, on both accounts and yet it still sends her a notification that she has an email that has not been read or opened!

Any help will be greatly appreciated!

Thank you

[MorganB · Accepted solution]

Have you tried to perform a soft reset on the device? To can do this by removing the battery while the device is powered on, wait about 30 seconds then re-insert the battery and power up the device. If you still experience the new email alerts when there is not any new emails, try to remove the email accounts and set them up again. To remove the email accounts follow the steps below:

1. From the home screen, touch the applications tab (located on the bottom of the screen).
2. Touch Email.
3. Touch Menu.
4. Touch Accounts
5. Touch and hold the email account.
6. Touch Remove account.
7. Touch OK

To Set the email accounts up, follow these steps for both email accounts:

1. From the home screen, select the applications tab (located on the bottom of the screen).
2. Select Email.
3. Select Menu
4. Select Accounts
5. Select and hold the email account.
6. Select Account Settings.
7. Select then verify the incoming and outgoing server settings.

• Incoming settings
• Outgoing settings

[scottshad]

MORGAN,
Thank you very much for asking my post! But one of your other CSR's gave me some info to fix the problem, so the problems are fixed for the time being!!!!
Thank you again!
oh, all I had to do was delete the info stored in the DATA secetion and then re-sync my email account after re-typing them in the phone!

[eholloman43]

no  have email acc