Email Server
Bookworm88
Enthusiast - Level 3

Starting a few days ago my wife has been unable to connect to the Road Runner email server to access her email. We've tried deleting the account and adding it back with no success. All the account info. is correct and no changes were made to the phone before it stopped working. I even tried to add my Road Runner email to my Charge and got the same result. Anyone else experiencing this problem? Anyone have a solution?

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1 Solution
Bookworm88
Enthusiast - Level 3

When setting up your email use the manual method. You may have to uncheck both the "Require Login" and "Use The Verizon Email Gateway" buttons.

View solution in original post

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34 Replies
JByrd
Enthusiast - Level 2

I had the same problem. My Road Runner emails stopped working on December 4, and just today I decided to check out this forum. I resolved it by reading through all the topics and decided it was a Verizon problem. I deleted the Road Runner email account on my Charge and added the same account. I had to go to manual settings, the auto failed. The only change I made in the settings was to uncheck the Verizon emaik gateway and Voila! Everything is working again!!!

Thanks for the help.

JByrd

pbdave
Newbie

Finally found some post about the same roadrunner error message I have been getting. Just like the posts above, AT THE SAME TIME AND DATE as those above my Samsung Intercept email application with the carrier Virgin Mobile stopped functioning. Exactly the same date as those above. Keep getting the same error message "Unable to connect server". Even when deleting the email account and adding it again the only way to add back the account is in WIFI mode through my router. I even tried resetting my android to original factory spec as if new out of the box. I was convinced it was something on the server at TWC. After numerous chat and telephone conversations went to local TWC office and spoke with a level 3 tech. They checked everything and said the conclusion was it is my phone/carrier that is causing this problem? I will call Virgin Mobile on Monday, but have a sneaking feeling something else is going on because the TWC Roadrunner Email application error is happening to different android phones on different carriers. Almost to the point where I will slowly eliminate my TWC RR account and go with a Gmail account. HELP ANYBODY?

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JByrd
Enthusiast - Level 2

I had the same problem. My gmail account continued to work but the roadrunner account stopped working on Dec. 5. After reading through some of these posts, I decided to delete the roadrunner account and reinstall it. It would not work automatically so I put in the manual settings, unchecked the Verizon gateway and now everthing is working fine. Good luck.

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pbdave
Newbie

just found this on the internet for tmobile

http://support.t-mobile.com/message/207844

also tried https://webmail.san.rr.com/ today in 3G, this also does not work

getting the feeling there is either a TWC issue in the San Diego area only or a Cell towers issue in the local area. Either way whoever or whatever is responsible for this mess is keeping it very hush hush.

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JByrd
Enthusiast - Level 2

Although I got my phone working as I described above, it has to be a TWC issue because all these complaints are with roadrunner accounts in several cities and phones different droid phones. I never lost email service with my gmail account. It's time they fess up and correct the problem.

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dcastigl
Enthusiast - Level 3

After spending 2 hours with RoadRunner on the phone they are still saying the issue is not with them.  We've tried numerous types of settings and nothing works!!  Beyond frustrated

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dcastigl
Enthusiast - Level 3

I can't agree with you more as RoadRunner is not taking ownership of this issue.  They told me today I'm the ONLY one that is having an issue!

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pbdave
Newbie

IT WORKS! not sure if TWC did something since yesterday, however just  received this reply from Virgin Mobile regarding my cell service. Contact  your cell company and ask them to do this if the problem still persists  today.

----------------------------------------------------------------------------------------------------------------------------------------------------------------

Hello David,

Thanks for contacting Virgin Mobile Customer Care.

Due to an unusual high volume of emails recently, it has taken us  longer than expected to respond to your email. We apologize for the  delayed response and for any inconvenience this has caused.

We are really sorry to know about the troubles experienced with this situation.

We just reset the web feature on your account to make sure  everything gets fixed, please take the battery out of the phone for 15  seconds, put the battery back in, turn the phone back On and retry. We  call this process "Power Cycle".

If the issue persist, we kindly request that you call our  customer care center and ask to be transferred to our Technical Support  Department for Android Devices and they will take care of your issue.

Your understanding and cooperation will be highly appreciated.

If you need additional help, feel free to let us know how we can  assist you further or contact us at 1-888-322-1122 (or *VM from your  handset).
You can reach us Monday through Sunday from 4:00 AM - 9:00  PM PST. As a reminder, please make sure to include your Virgin Mobile  phone number and PIN on all replies.

Thanks and best regards,

Winnie Y.  
Virgin Mobile At Your Service
www.virginmobileusa.com

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S-Ami
Newbie

I have a LG Revolution Android.  I don't see where I can change settings regarding the gateway. 

I found a work around. Read on...

I called Time Warner Cable and they said the problem was not on their end. Then I called Verizon. We tried a few different settings for the incoming & outgoing servers but still nothing worked. Then the Verizon tech support person recommended I download an app called K-9 Mail. I did - and in 2 minutes I had my Roadrunner mail setup. It was so easy.

When I set up K9 to get my Road Runner mail, I accepted what they suggested for POP3 but for the outgoing server, I used mobile-smtp.roadrunner.com

Now I'll just put a shortcut to the K9 app on my main screen and I'm good to go. Good luck to everyone.

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nypg
Newbie

<Duplicate post deleted for cross posting violations per the Verizon Wireless Terms of Service. See https://community.verizonwireless.com/message/932766#932766 for the original message.>

Message was edited by: Verizon Moderator

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vzw_customer_support
Customer Service Rep

@nypg, Are you still having issues with the e-mail feature on your device? I apologize for this inconvenience. To add an e-mail account to your device, you will need to follow these steps: Settings>Account & Sync>tap Add Account.

You stated that you need the Verizon E-mail gateway. Please clarify. Do you have a Verizon.net email address? Did you need the incoming and outgoing server information? The incoming server is pop.verizon.net The outgoing server is smtp.verizon.net

I hope the above information is what you need. We're standing by to further assist you, if needed. ^LH

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dcastigl
Enthusiast - Level 3

Hi Verizon,

Yes, I am still having an issue loading my road runner email account to my phone.

Ripperagood1
Enthusiast - Level 1

Nothing, but Junk!  I haven't had the phone for even a month yet and I've been on the phone with rr, Samsung and Verizon trying to find out why my rr account won't send outgoing messages through data, but it will on wifi.   Everybody is blaming everybody else.  I'm F-in sick of it, up to here!

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nypg
Newbie

Hello,

Thank you for your response. I still cannot receive email from the LG

Revolution app

But I can from the k-9 app. But I cannot send email at all.

And I do not have a verizon.net email account.

It is when I go to email, new account, others, and put in my information

Email address, user name, password

Pop server

Smtp server.....

That it comes up ³server error....server is not responding. Please try again

later²

Thank you

On 2/15/13 3:42 PM, "Verizon Wireless Customer Support"

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