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Email Server
Bookworm88
Member

Starting a few days ago my wife has been unable to connect to the Road Runner email server to access her email. We've tried deleting the account and adding it back with no success. All the account info. is correct and no changes were made to the phone before it stopped working. I even tried to add my Road Runner email to my Charge and got the same result. Anyone else experiencing this problem? Anyone have a solution?

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1 Solution

Correct Answers
Re: Email Server
Bookworm88
Member

When setting up your email use the manual method. You may have to uncheck both the "Require Login" and "Use The Verizon Email Gateway" buttons.

View solution in original post

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Re: Email Server
tikibar1
Sr. Leader
Sr. Leader

Have you checked with Road Runner to ensure nothing was changed at their end (like port settings)?

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Re: Email Server
Bookworm88
Member

I would think that any such change would also affect email on my PC as well

and that hasn't been the case.

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Re: Email Server
tikibar1
Sr. Leader
Sr. Leader

Not necessarily; e-mail settings for phones are not always the same settings for PCs

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Re: Email Server
budone
Sr. Leader
Sr. Leader

In most cases email settings are different on mobile devices than a PC

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Re: Email Server
Bookworm88
Member

All settings including ports and security are through same on the phone and

the PC.

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Re: Email Server
Bookworm88
Member

That should say "the same", autocorrect I didn't catch.

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Re: Email Server
budone
Sr. Leader
Sr. Leader

That may be the issue then......

Check this link out. You are required to put in your location to get the settings.

Road Runner Help | Road Runner Web Mail - Android Email Settings

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Re: Email Server
Bookworm88
Member

Thanks for the link but all this information is already in there except for the word mobile in front of the smtp server name. Adding it made no difference. Still get the message: "Setup could not finish Cannot connect to server"

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Re: Email Server
Bookworm88
Member

I can access email with both my Nexus 7 tablet and my wife's Kindle Fire but both Charges are still a no go.

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