Email accounts no longer work after Froyo
jaco75
Newbie

I had 1 exchange and 3 other POP accounts which all worked perfectly.  Upon update, none of them worked.  I deleted and recreated 1 and that worked, but the Exchange and 2 POP accounts do not.  I really don't wan to do a flash and rebuild if possible.

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Re: Email accounts no longer work after Froyo
VZW_Zrock02
Contributor - Level 3

I apologize you are having an error with all of your emails not working correctly. Unfortunately it sometimes causes an error between the device and software when you perform an update. Currently the only solution to this error is to perform a hard reset and clear out any settings. The steps to perform the hard reset are listed below:


To reset your phone to factory settings and erase all
the data on your phone,

touch Menu

> Settings
> Privacy

> Factory data reset

> Reset phone.
Warning: All data on your phone will be deleted.


Hope this helps.

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Re: Email accounts no longer work after Froyo
GeorgeJetson
Newbie

OMG, I can't believe the VZW rep told the guy to blow away his phone!!!  This is such a heavy handed approach to fixing the problem.  Please see the other post from 08/11 about the same problem,  I wrote about the solution as a reply to that post.

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Re: Email accounts no longer work after Froyo
increasepenn
Newbie

I can't get into my menu. Is there another way to do the factory reset

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