Enabling HTML

[jjkkdd]

Hey Guys,

Does anyone have a suggestion on what to do when one of my e-mails says "Must enable HTML to View?"

[bosslady85]

Does the email have an attachment?  If so, is it larger than 5MB. Some email attachments require a installed application before viewing.

[jjkkdd]

Thanks so much for responding.  It is not an attachment.  The one thing that is unique about the sight is securemail, which I had no problem seeing on the Blackberry Storm

[bosslady85]

You're welcome!  Try checking your email settings.  The steps are below.

From the home screen, touch the applications tab (located in the lower-left).
Touch Mail.
Touch Menu.
Touch More.
Touch Accounts list.
Touch the POP / IMAP email account.
Touch Menu.
Touch Settings.
Touch Account Settings.
Verify the email address then touch Next.

Verify the Incoming server settings then touch Next.

• Protocol
• Email address
• Username
• Password
• Server
• Security type (SSL)
• Server port

Verify the Outgoing server settings then touch Next.

• Login required
• Username
• Password
• Server
• Security type(SSL)
• Server port
• Verify the account name and the outgoing message name then touch Finish setup.

[jjkkdd]

Hello again and thanks again,

The account that I have the problem with is the Exchange Server so I was unable to follow the steps.  Any ideas and once agin thanks so much.