Error message on searching for system updates and news feeds

Mitch4815
Newbie

I always get an error message when I attempt System Updates and when I attempt to subscribe to news feeds through the app that is pre-loaded on my phone.  Any help is greatly appreciated.

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ArnettH_VZW
Verizon Employee

Hello Mitch4815,

 

Thank you for reaching out for assistance with the New Feeds on your new Droid Bionic. I too own this device and I hope that you are as happy with yours as I am with mine. I've subscribed to the Reuter's Technology News on my Bionic so I can stay in the know on the latest and greatest rumors in the wireless world. Not only is it my job but I enjoy reading the speculation on the latest and upcoming devices. Needless to say I've had an experience that's similar to yours.

 

When I received a subscription error, I had to do a factory data reset on my new Droid Bionic in order to successfully subscribe to the News Feeds. Although I do recommend that you try this, let's save this step as a last resort. Please try to remove the battery while the device is powered on & re-insert then power the device on. Afterwards, verify that you have a good 3G/4G signal, anything more than 2 bars. If you are still experiencing access issues then the factory data reset would be the next step. Here is a link on how to perform a factory data reset on a  Droid Bionic.

 

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=46649

 

Of course you will have to reactivate your device after the factory reset. Prior to completing the reset I recommend verifying that your contacts are backed up on either backup assistant or on your Gmail account. Also, your pictures, videos, and music will be saved on the memory card so this info is not in danger. After you have completed the steps above, please reply to this message as your experience may help others. 

 

Thank you for being the best part of Verizon Wireless.

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