Every morning, right around 6AM, I no longer am able to receive emails tied to my work email which I receive on my Droid Incredible through Exchange ActiveSync. The strange thing is that I am able to send email (tested it twice) and even see email that I have sent using my desktop. But still no incoming messages.
My IT department says it's either the device or that I need to purchase the Touchdown app. Any ideas???
I have the same issue. I have wiped my Droid and the problem persists. Like clockwork, when I launch Outlook on my computer at the office, I stop receiving e-mails on the Droid. I can send e-mails OK.
Originally, I was using the installed e-mail client on the Droid, but I have tried the Touchdown product and have the same issue.
Other Droid users at our company do not have the problem--the only possibility is that I am running Office 2010. Everyone else is on Office 2003 and Office 2007. I am going to down-grade to Office 2007 to see if that solves the problem. Our Exchange server is 2003 I believe.
Frustrating. I really have enjoyed my Droid.
Would you let me know if the downgrade worked? With Touchdown, I stopped receiving emails as of 8:30 this morning. Very frustrating!!
I have provided some information below that may help.
Step 1 – Try removing the exchange account.
Step 2 – Once removed, complete a soft reset.
-Power the phone off
-Pull the battery for 20 seconds
-Place the battery back in
-Power the device back on
Step 3 – Clear the email applications data ***Please note you will have to add or log back into any email accounts (other than gmail).
-Select Menu
-Select Settings
-Select Applications
-Select Manage applications
-Select All
-Select Mail
-Clear cache
-Clear data
Step 4 – Add the exchange account back on the device.
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