Exchange phone for different kind

[cowboys4life22]

I just bought the Bionic a couple days ago and I'm completely dissatisfied with the phone.  Can i exchange it for a different phone like the Razr?  What is the process of doing this at the store and what time frame do I have to take care of it?  Recieved phone on 11/17/2011.  I heard that this is an extended period to return/exchange a phone due to the holidays, cause I know it was 14 days, but now it has changed.  I realize that i would probably have to pay a restocking fee of $35.00 when returned, but want to know exactly what needs to be done to exchange it for different phone entirely.  Any help will be appreciated.

I had another question about exchange.  If I purchased over the phone on 11/16/2011 and recieved the phone the next day on 11/17/2011 instead of in the store, would I have to send back my bionic first before I could get the Razr as exchange or would they send me the Razr and have me send back the bionic when the Razr arrives, so at least I have a cell phone until then.  Thanks again 

[mdram4x4]

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cowboys4life22 wrote:

I just bought the Bionic a couple days ago and I'm completely dissatisfied with the phone.  Can i exchange it for a different phone like the Razr?  What is the process of doing this at the store and what time frame do I have to take care of it?  Recieved phone on 11/17/2011.  I heard that this is an extended period to return/exchange a phone due to the holidays, cause I know it was 14 days, but now it has changed.  I realize that i would probably have to pay a restocking fee of $35.00 when returned, but want to know exactly what needs to be done to exchange it for different phone entirely.  Any help will be appreciated.

I had another question about exchange.  If I purchased over the phone on 11/16/2011 and recieved the phone the next day on 11/17/2011 instead of in the store, would I have to send back my bionic first before I could get the Razr as exchange or would they send me the Razr and have me send back the bionic when the Razr arrives, so at least I have a cell phone until then.  Thanks again 

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you have 14 days to schange the phone

you can only do this ONE time

you will pay the restocking fee and any cost difference

you should be able to do it all in store

this all assume you bought it from verizon and not a 3rd party such as amazon/wirefly/ect

[jmurphy914]

@cowboys, mind If I may ask... what particular flaws drove you to exchange this bionic for another phone? Did you get the Razar?I have reservations about that phone not having a removable battery, and as I predict there are already problems I read about from those who bought it and cant use it, whereas a batery pull would make it work. ouch! If I were you Id look into the new Rezound.

I have a few grievences myself with the BIONIC, and yet I know if I trade it for another new model I will also have trouble with the new one. They all have bugs that wind up needing an update or fix, especially when they first come out. Its very frustrating I know.

[SteelerFan]

I have had the Razr since Tuesday and am very happy with it so far. The non removeable battery is not issue atleast not yet and battery life has been good.