Re: FP5 Update rolling out soon :D
vzw_customer_support
Customer Service Rep

Thank you so much for the update Lilc73!

I had the exact same app and even after I removed it I was still running into a couple of snags. Eventually I decided to Hard Reset my phone.

If you notice it's still happening, ensure your information is backed up and follow these steps: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=42407

Let us know how this goes!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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Re: FP5 Update rolling out soon :D
lilc73
Newbie

What do you mean by ensure information is backed up?

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