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Factory Reset
Eden_Hanback
Newbie
‎11-02-2013 07:49 PM

So my phone has already been activated once, and I did a factory reset thinking that I could just get to a different google account and get rid of a different one that I had.. Wrong choice, even though my plan wasn't supposed to expire til the 7th, it's no longer letting me text, or call anyone. Does anyone know why? Thank you.

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Re: Factory Reset
Ann154
Community Leader
Community Leader
‎11-03-2013 06:48 AM

Did you reactivate the phone? You have to do that after a factory reset on a 3G only smartphone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Factory Reset
Ann154
Community Leader
Community Leader
‎11-03-2013 06:48 AM

Did you reactivate the phone? You have to do that after a factory reset on a 3G only smartphone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Factory Reset
vzw_customer_support
Customer Service Rep
‎11-04-2013 07:02 PM

Eden.Hanback, I can see why this could be concerning. Are you still having issues w/ your device? Have you tried to reactivate the device? You can do that here: http://bit.ly/xB4iTc . Please keep us posted on this.

SammuelP
VZW Support

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