Failure to Activate?

[gerio]

Anyone having activation problems? In our area, mine hasn't activated yet and I've been trying since 9:30am this morning (the 8th).

I finally went back to the store tonight and there were several people there with the same issue. While we were there, two folks' Bionics activated out of the blue. The techs (a couple of my geekbuddies, so I was in good hands) were furiously trying everything they could think of and simultaneously on the phone. The Verizon phone techs weren't having any luck pushing the activations. But they would eventually activate. And we were told that there were MANY activation attempts going on at the time.

Verizon, you are better than this. I'd expect this out of AT&T. We wait months for the phone and now this....Make it happen!

Geri O

[Wildman]

I have read about a number of users are having issues activating the Bionic, sounds like a Droid X and iPhone issue all over again...  Hope they get you figured out soon,,

[curtterp]

Force it to go to 3g.... I wonder if the problem might be LTE.

[droidsw]

Hang in there.

[droidsw]

You aren't the only one.

http://community.vzw.com/t5/Upgrade-and-Activation/BIONIC/m-p/660283

[gerio]

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droidsw wrote:
You aren't the only one.

http://community.vzw.com/t5/Upgrade-and-Activation/BIONIC/m-p/660283

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Yeah. I've seen that.

And it would be one thing if you just turned on the phone and it would sit there and attempt to activate, but nooo, it will attempt to activate for 5 or so minutes....then it shows a mesage "The activation attempt was unsuccessful, please retry or call customer service". So you hit retry, the phone reboots itself, then Andy shows up wanting to be "touched here to begin" and the entire routine starts over again. 

Man, I can't do this all night!

Here's hoping for better luck tomorrow. 

Geri O

[khntfamily]

Yea. I have been waiting and trying for 10 hours now. I finally called tech support. The first person didn't know anything about the situation. Then another person came on the line and took over. He wasn't up to date much better. He had me going in to some computer language mode and dumping previous data. Then re-booting system. All this in blue wording. He finally gave up too. He said he would call me in the AM. To see what the status was.

But I think this is ridiculous. What these phone company's rape us for, then hold out a new carrot for months, and when we grab it and put it in our mouths it disintegrates. The fact that Verizon did this is a surprise. But on the other hand, they are pushing so hard and fast to be the best and be first at everything, I think they are starting to forget about some of the simple things that have to work. Plus US !

[Elitist_Jerk]

same thing happened when the thunderbolt came out...your phone will activate give it time

Welcome to being on the bleeding edge of technology.. 24-36 hours down time can be expected in situations like this

I'm sure ATT network never had an issue when the iphone launched for the first time, and if sprint gets the iphone5 i'm sure they won't have any problems either..

When demand overloads the capability issues arise, then get fixed.. Enable wifi and set up your apps or take a nap and try again tommorrow

[blee32]

Simply "restarting" your device will not help in most cases. The best practice is to do the following steps:

1) battery pull

2) sim card pull 

3)wait five seconds

4)insert sim/battery and retry

obviously if you are trying to activate it at home, you must have ordered online or had it delivered somehow. make sure if you upgraded that you accepted the terms and conditions of the upgrade by calling the 1-888 number in the box. by doing this, it will switch out your old phone and make your bionic active. simply putting the sim card in does nothing without making sure that bionic is assigned your number.

hopefully that helps

[gerio]

Thanx for the ideas, however, ...

Not bought online, bought at Verizon store at 9:15am on the 8th. Waited for nearly an hour for activation in the store (including battery pulls and sim card pulls and re-insterions. Finally had to leave with the un-activated phone...

Called tech support twice this evening, drove back to the store, they had several folks there like me. the CSRs were tinkering with the phones and talking to Verizon tech support. While I was at the store tonight, 2 of the Bionics there suddnly activated out of the blue. Verizon Tech Support sez they all will probably eventually activate in this manner. They have our info and are still trying to speed up the process. All along, I've been pulling the battery and sim card every few trys...

That us what is going on in our neck of the woods,

Geri O