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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
For those who bought Charge's while told 4G would be covered in their area (but still isn't) . . .
boobdole
Contributor

I am in the Ventura/Oxnard area and was told by multiple Verizon Reps in my area that 4G would be in my area by Summer of 2011.  It's currently March 2012 and still no coverage.  When discussing this with the online reps, I was told it should be in all areas by the end of 2013, making everyone who bought the phone, believing it would be in their area, to buy 4G phones at ridiculous prices ($300 for me) for technology they can't even use because of being misled by Verizon employees. 

My conversation with the Verizon people is documented here:

https://community.verizonwireless.com/message/789050#789050

Am I the only person that this has happened to or are there other people in this same boat?  Is it really fair to mislead customers to buying into something you don't actually plan on offering to them during their 2 year contract?  I find it hard to believe that last July they really believed it would be rolled out in our area by that summer but were only off by a mere 2 and a half years . . . (I did the math wrong in the conversation with the Verizon online rep, not that it really mattered). 

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Re: For those who bought Charge's while told 4G would be covered in their area (but still isn't) . . .
Ann154
Super User
Super User

Why did you create another thread?

This community is a peer to peer forum. Customers/users helping other customers.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: For those who bought Charge's while told 4G would be covered in their area (but still isn't) . . .
boobdole
Contributor

The other forum was a response to Verizon's service directly in hopes of contacting an actual Verizon employee.  This one is to compare my issues with the phone I bought, the Samsung Charge (during the likely period many others bought it since this was the flagship product at the time contracts were being grandfathered in, a time when many people chose to upgrade to this phone) with others who had similar experiences, which is directly peer to peer related. 

I was asking a question, highlighted in bold in my previous post:

Am I the only person that this has happened to or are there other people in this same boat?  Is it really fair to mislead customers to buying into something you don't actually plan on offering to them during their 2 year contract? 

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Re: For those who bought Charge's while told 4G would be covered in their area (but still isn't) . . .
Davidoo
Contributor

You are not the only one.  I live in the Phoenix metro area and the coverage map shows everything within miles of me as 4G.  However, the day I brought the Charge home I saw it change to 3G turning onto my street.  I can get 4G in some in my house but it is spotty.  I called Verizon last summer (2011) and they said I should be getting 4G.  I was transferred to level 2 support and they told me the one tower near me was not yet upgraded to 4G which is why it was not working well at my house.  They said this tower was DEFINITELY going to be upgraded in the "fall" of 2011.  It is March 2012 and no upgrade. 

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Re: For those who bought Charge's while told 4G would be covered in their area (but still isn't) . . .
boobdole
Contributor

Well, apparently, either we're the only two people with this problem or most people don't really care if they're lied to about these kind of things.  Personally, I think it's very concerning if a company is content with poor customer service.  But I guess that's just me. 

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Re: For those who bought Charge's while told 4G would be covered in their area (but still isn't) . . .
cea
Enthusiast

Nope, your not the only ones. I live in Ventura too with the same exact situation. Verizon rep's just keep saying it will be a few more months. I think people are just too lazy to care enough to create a profile and voice themselves in this forum. Its a shame that large corporations like verizon obviously have the profits to do something about situations like this but would never do anything unless forced by a court after enough people got irritated enough. So...come on people! Get irritated and let verizon know. Ann 154; your posts are strangely over-sympathetic to verizon. If your not a rep or a moderator where is your head at?

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Re: For those who bought Charge's while told 4G would be covered in their area (but still isn't) . . .
KDM1976
Enthusiast

same here in pueblo colorado. was told middle of last year by the end of the year and still nothing.

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Re: For those who bought Charge's while told 4G would be covered in their area (but still isn't) . . .
commonsense101
Specialist

4g is just data speeds, the phones that are 4g cost more because they have better processor or extra memory..

whats the issue? it works on 3g

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Re: For those who bought Charge's while told 4G would be covered in their area (but still isn't) . . .
cea
Enthusiast

O _ o   The issue is in the title of this thread. But if you need some extra help let me break it down:

3G = Slower

4G = Faster

I want faster.

Verizon store rep. says, "faster will be here in 3 months."

I buy more expensive phone to soon have faster.

More than a year and a half later faster has still not come.

I wasted money on a more expensive phone that isn't faster.

And for $@?% sake why does Bakersfield, Fresno and Modesto have 4G before VTA/Oxnard area?

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Re: For those who bought Charge's while told 4G would be covered in their area (but still isn't) . . .
Ann154
Super User
Super User

Available backhaul (fiber infrastructure) in that area vs your area?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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