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Frustrated with Droid Charge
bucsdk
Member

I have the 4G Samsung Droid Charge and I have horrible coverage!  It is so frustrating.  Even with WiFi, the apps stop constantly because of the poor coverage.  We even have that $200 antenna that is supposed to extend our coverage. My husband has the GZone Commando and his phone has excellent coverage sitting right next to mine.  There has to be something I can do.  Anytime I try to play a game or do anything, the apps close.  Is anyone else having issues with the Charge?  I would love to get some suggestions for fixing this.

<Post moved to the from the for more exposure.>

Message was edited by: Verizon Moderator

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Re: Frustrated with Droid Charge
JerryF
Sr. Member

If you have GB 2.3.6 and the latest FP1 software update reboot your phone THREE times in a row.  It has helped others and it is easy to try..

JerryF

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Re: Frustrated with Droid Charge
bucsdk
Member

I will try this.  How often do I have to do this?  I really wonder if we are sacrificing the antenna for the other options.  My work phone is just an old flip phone and it has full bars sitting right next to this Charge.   I work in a metal building so I try to cut the phone a little slack but the flip phone still has full bars in 3G and this smartphone shows 3G instead of 4G and it has a couple of bars.

I reset it 3 times and I still have only 3G and a couple of bars.

I’ll try it again tonight at home.

Thanks

<personal information deleted per the TOS>

Message was edited by: Verizon Moderator

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Re: Frustrated with Droid Charge
vzw_customer_support
Customer Support

Hello bucsdk,

Thank you for the post. I totally understand expecting to get good service when you purchase an extender. Since your husband is getting service, it sounds like this is an issue with your device. Do you only have service issues in your home area? Has it always been this way? I will provide you the steps for safe mode and a hard reset. These would be the first steps to resolve your device issue.

Safe Mode: http://bit.ly/n2EIBZ

Hard Reset: http://bit.ly/w21WpW

Thank you!

Katie H
VZW Support
Follow us on Twitter @VZWSupport

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Re: Frustrated with Droid Charge
commonsense101
Sr. Member

public forum, you might want to remove the cell number

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Re: Frustrated with Droid Charge
Ann154
Expert
Expert

commonsense101 wrote:

public forum, you might want to remove the cell number

And you might want to help the Mods by reporting it to them.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Frustrated with Droid Charge
JerryF
Sr. Member

Bucsdk,

I assume that three reboots did not help so here is another very easy thing to try before you do a factory reset. 

Plug your Charge phone into the charger.  Let it charge for 10 minutes or more and then try it but KEEP it plugged into the charger while you run your APPs.

Did this help.

JerryF

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Re: Frustrated with Droid Charge
bucsdk
Member

Thanks Ann 154!  I was sending the replies from e-mail so I assumed it was going directly to that person - I didn't realize it was posting back out here.  Thanks for having my back...

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Re: Frustrated with Droid Charge
bucsdk
Member

When I stream movies or play games at work, it is on the charger the whole time.  I ran that speed test this morning and this is what I got – I think this is the problem –

                WiFi (at home) – Download:  4919 kbps,  Upload: 4193 kbps and Ping: 46 ms

                Verizon Network (at work) – Download: 1181 kbps, Upload: 122 kbps and Ping: 164 ms

Wow - I just ran it again at work so it's the Verizon Network and this is what I got:

     "Network communication issues"

and again:

     download: 4 kbps, Upload: 34 kbps and Ping: 207 ms

I'm using speedtest.net

What should it be if I want to play games and stream movies? 

Last night the game I was playing stopped and had to be restarted 8 times in 15 minutes.

Thanks for your help.

Bucsdk

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Re: Frustrated with Droid Charge
Ann154
Expert
Expert

What are your speedtest results outside of your work building? The construction of the building could be interfering with the signal.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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