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Gmail sync trouble
AKnight
Member

I have an HTC Incredible and suddenly, I've lost the ability to sync with my gmail account.  I keep getting an error when it does it's automatic sync routine - "sync is currently experiencing problems.  It will be back shortly".   It's been like this for two days now.  What's the fix?

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Re: Gmail sync trouble
vzw_customer_support
Customer Support

AKnight, I'll be happy to help fix this issue! First, have you tried unchecking Gmail under the sync options and then syncing again? If you haven't already, try rebooting and/or removing the battery. If no change, clear your system cache from the phone. This will not erase any data.

1. Boot into recovery
    o Press and hold Power, Choose "Restart" option
    o When screen turns off, press and hold Volume Down and Power
2. When the white HBOOT screen appears, use the volume button to move down to “RECOVERY.”
3. Press the Power button to select “RECOVERY.”
4. When the triangle and exclamation appears, hold the Volume Up and Power button at the same time.
5. Using the volume button, scroll down to “Wipe cache partition” and select it.
6. Select "Reboot system now"

Let me know if you need further assistance after these steps.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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