Received my third certified phone on Saturday as promised by the support folks. The screen actually works outside and everywhere else. I was very upset with the fact that I was receiving defective phones however the support team kept sending them until I was satisfied. Been with Verizon and I have purchased over 100 high end phones for my company and this one was for my personnel use. It was good to see an individual receive the same type of support as the larger companies (my company included). I hope the support team members that have helped me over the last couple of weeks see this.
Thanks again
Don Wilson
I will be happy to inform our support team of your satisfaction with the certified replacement device. Verizon Wireless strives to provide the best service in the industry. We are truly interested in all comments from our customers and we greatly appreciate the valuable time you have taken to leave the comments you left.
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