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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Got a question

I just got the droid 3. all of a sudden my screen lock is missing  the only way its there if i make a patteren if the patteren isnt there then theres no screen lock. how can i get my screen lock back without doing a factory reset.. i also havent downloaded apps the only apps i have downloaded so far is facebook and the weather channel

Re: Got a question
Customer Support

Good morning kimmi1973. Have you tried a battery pull on your phone? What was the results after the battery pull? If that doesn't work then the next step would be a hard reset. Prior to doing a hard reset, I encourage to verify that all of your personal information is backed up on the device. Once you have done so then feel free to use this link for the steps on how to reset your device.

Thank you.