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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Got a question
kimmi1973
Member

I just got the droid 3. all of a sudden my screen lock is missing  the only way its there if i make a patteren if the patteren isnt there then theres no screen lock. how can i get my screen lock back without doing a factory reset.. i also havent downloaded apps the only apps i have downloaded so far is facebook and the weather channel

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Re: Got a question
vzw_customer_support
Customer Support

Good morning kimmi1973. Have you tried a battery pull on your phone? What was the results after the battery pull? If that doesn't work then the next step would be a hard reset. Prior to doing a hard reset, I encourage to verify that all of your personal information is backed up on the device. Once you have done so then feel free to use this link for the steps on how to reset your device.

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=44747

Thank you.

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