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HAD IT WITH DROID INCREDIBLE

bobby2k88
Newbie
‎10-17-2011 07:12 PM

I have had it with the Droid Incredible that I have have. I have been without phone service for 3 days now. Can't make or receive phone calls, no texts, phone constantly rebooting. Tech Support seems to think that it is not an issue but judging from the other post it is.

 

I have had the phone for about a year and a half now and for the past 2-3 months this has been happening. The weekend was the first time I have been without service for this extended amount of time. If I hear another person talking about hard and soft resets they can shove it. That *!*# don't work. I wish someone would finally acknowledge that there is a problem.      

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AntonioC_VZW
Verizon Employee
‎10-24-2011 05:48 PM

Hi bobby2k88,

 

I understand your discontent; I would be frustrated if wasn't able to make/receive calls and messages. Have you tried reprogramming your phone? If not, please dial *228 and select option 1 to re-program your phone as this may resolve your concerns.

 

Also, keep in mind that if you have had your phone for a year and a half you may qualify for an upgrade at a discounted price. Please contact us at 1-800-922-0204 to explore upgrade options.

 

If you have the phone protection feature (Insurance) added to your line you may qualify for a phone replacement from Asurion. You can file a claim at this LINK.

 

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