HTC Android Incredible 4G LTE lost downloaded pics and ringtones...
kindtoothers
Newbie

I was in settings about a week ago and was trying to free up some memory.  During the process however something went wrong because I didn't delete any photos from the gallery or ringtones, however I did select to clear the cache for old temporary files etc that hadn't been used in the last week.  I only expected for it to erase like temporary internet files or something.  But now, it appears as though, somehow, my downloaded ringtones(music that I hear when my phone rings) and probably like 40 downloaded pictures are now gone.  Is there anyway for me to get them back, because I didn't instruct this phone to delete any pictures or music?

I appreciate your time regarding this matter.

Thanks

Christina

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pherson
Champion - Level 1

I don't know if you know but this isn't a direct message board to vzw customer service. Having said that, sorry for your loss and no, unless you had them backed up you cannot recover them. Sorry.

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kindtoothers
Newbie

I may have them backed up in backup assistant plus, but I don't know how to access the data once it's backed up.

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Heretic1989
Specialist - Level 2

Hi kindtoothers. Have you gone to accounts & sync, then selected backup assistant plus?

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