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HTC Incredible powering off...

tmaxx
Enthusiast - Level 2
‎08-15-2011 12:55 PM

This is my first post here.  I have a Verizon HTC Incredible.  I've had it for about a year.  I noticed recently that it will power off on it's own.  For instance, I may open the internet and it will power off.  The battery may show it is 50% charged.  Also, I can plug it into my USB charger on the laptop.  I wait until the charging light is green and power it on.  During the time it is powering on, it gets to the point where it is just about finished and then the charging light goes orange and it powers off.  I am not sure what is going on here.  I was going to try to install the battery widget so I can monitor the battery temperature, but I can't get it fully powered on to install the widget.

Thanks for any guidance..

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tmaxx
Enthusiast - Level 2
‎08-15-2011 03:39 PM

Here is something which just happened.  My phone was showing fully charged, so I disconnected from the USB charging cable.  The phone still showed fully charged, so I went to the contacts list to dial a number.  As soon as I selected the contact to dial, the  phone shut off.  After I powered the phone back on, now it shows the battery completely empty.  I've went through all the suggestions about how to reduce battery usage.  Could this be a bad battery?

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Ann154
Community Leader
Community Leader
In response to tmaxx
‎08-15-2011 03:42 PM
What happens if you charge the phone from a wall charger?


The usb from a laptop doesn't usually have enough voltage to properly charge the battery.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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tmaxx
Enthusiast - Level 2
In response to Ann154
‎08-15-2011 05:33 PM

My wall charger lists .2 amps.  Is that sufficient charging current?  It seems like I have the same issue with my wall charger.  My wall charger isn't a verizon branded charger though.

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AnthonyTa_VZW
Verizon Employee
‎08-19-2011 03:48 PM
tmaxx wrote:

This is my first post here.  I have a Verizon HTC Incredible.  I've had it for about a year.  I noticed recently that it will power off on it's own.  For instance, I may open the internet and it will power off.  The battery may show it is 50% charged.  Also, I can plug it into my USB charger on the laptop.  I wait until the charging light is green and power it on.  During the time it is powering on, it gets to the point where it is just about finished and then the charging light goes orange and it powers off.  I am not sure what is going on here.  I was going to try to install the battery widget so I can monitor the battery temperature, but I can't get it fully powered on to install the widget.

Thanks for any guidance..

tmaxx,

 

I know how important it is to be able to use your device and still get reasonable battery life and consistent power!  I am here to assist you!

 

When did you start having these problems with the intermittent power?  Did you notice any changes just after downloading any specific applications or after a software update?  Is your battery/phone getting unusually hot to touch?  Answers to these questions can help me to determine if this is a battery, phone or software issue.

 

Let me know so I can further assist!

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