Having issue with notification//phone not ringing

[chibineko]

Hello,

I am in Canada now... and I have not had this problem in the past when I do go to Canada, but for my recent visit, my phone does not notify me when I get text or phone calls.

Can anyone please help me and guide me as to how do I get my phone to let me know when I do get text or calls?

PS

I've checked my phone- my ringer is not turned off.  And yes, I am still able to get calls and text, but it just doesn't let me know.

Thank you!

[vzw_customer_support · Accepted solution]

Having issues with your device while away is no fun chibineko. I know this is frustrating but we are here to help. Try resetting your ringtones, volume and text message tones via the settings on your device. I listed some steps to help with your notification alerts. After updating the settings, power cycle your device.


  • From a home screen, select Apps ( located at the bottom).

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  • From the All Apps tab, select Settings.

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  • Select Sound.

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  • Select Phone ringtone.

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  • Select the preferred ringtone then select OK.

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  • Select Default notification.

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  • Select the preferred notification then select OK.

Keep us posted and I hope the above information was helpful.

KinquanaH_VZW
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