To get work emails, I set up my Exchange ActiveSync months ago and it worked flawlessly. My company just changed email servers and I now get a sync error (understandable). However, when I go to account settings to try and change the server address to the new server, all I can change is the password. No matter how I get to any page where it'll supposedly let me configure the settings of a current email account, all the info but password is "grayed out" - for lack of a better term.
I know I can just create a new account with the new settings and delete the old one. My concern doing that is that all the linked contacts on my phone will unlink with the old one and I'll have to re-link them with the new one. Ugh!
Any help in this matter will be much appreciated.
@mayerpl, unfortunately there is NO way to rename the server for Exchange ActiveSync configuration. First you will have to remove the existing account and re-add it. Now here is the interesting part, HTC stores the links between contacts as additional inforamtion in the "Notes" field of your contact data (i think!). Atleast I have seen it. I think it stores the link in the account that you initially chose to link others with. So in some cases I have the link data in my exchange account, and in others I have it in my GMail.
In any case, it is highly likely that your links MAY be restored when you re-add the account. Unfortunately, I cannot guarantee it, and the only way you will find out is by doing it! But given the fact that there is no way to change the server without removing and re-adding the account, you are out of options.
If you do decide to remove and re-add, please post back and let me know if the links were reserved or you had to do them again.
Hope this helps!
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