How do I stop backup assistant from syncing on my device?

[Cyd]

I don't have backup assisant plus and don't have verizon as my carrier anymore, but the phone still tries to sync everyday. I would like it to stop.. I get this error: error network failure when I click the link on the phone.  I cannot uninstall the app cause there is not  one to uninstall. Any help? Thank you

[vzw_customer_support · Accepted solution]

I'm sorry to learn that you are no longer part of our wireless family Cyd! I recommend doing a factory reset http://www.verizonwireless.com/support/knowledge-base-44747/ and not enable Backup Assistance when you are setting up your phone after reset. If you feel the need to join our network again in the future, just visit this link vzw.com/LNP at your covenience.

AntonioC_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Cyd]

Thank you for your help.  I would click the correct answer button, but I can't find one to click..

[vzw_customer_support]

Glad we could help Cyd, that's always our goal. You should be able to find the options located under the "Actions" menu on the bottom of the post.

AdaS_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Cyd]

When I click on 'actions' it says:

"No actions are available" ???

Maybe cause I'm not a customer anymore? Just a thought. Thanks.

On Mon, Jul 6, 2015 at 2:51 PM, Verizon Wireless Customer Support <

[Cyd]

Never mind this last responce. I signed into verizon and the button show uo and I replied.. Thanks.