How many warranty replacements will VZW send before allowing credit toward new device?

[Ridge1]

I have my second D2 R2D2, which I just received in the mail the other day, and am having the same problem as the first.  One of the keys on the physical keyboard keeps peeling up.  Anyone know how many replacements they will send before allowing a credit toward a new device?  Do they even do this?    If anyone has had multiple replacements and could let me know what the process is that would be great.

Thanks!

[boomdog07 · Accepted solution]

GOOD LUCK!!!

My family HAD 3 Droid Eris phones.

All 3 phones would do the most random stuff. Dial out random numbers in the middle of the night, delete texts while editing a new one, ring showing your own number as the caller, and more.

Long story short after literally about 15 total hours on the phone with support, customer service, and finally someone at the corporate office they offered to replace the 3 droid phones with (1 Droid2, 1 Samsung something-feature phone, and 1 Nokia something-feature phone) we agreed just to somehow get the problems taken care of. Got everything in a box a day or so later. Droid2 is still in use today and is a great phone. The "feature phones" that we were sent as what they call "comparable replacements" were sent back 2 days later and the Droid Eris phones were reactivated.

They are still in use today and still have to be rebooted 3-4 times a day (battery removal not just power off).

Trust me when I tell you if it weren't for the $250 PER LINE termination fee, I probably would have dropped all of these phones from an airplane on the front lawn of the CEO of Verizon!!

Paid $300 roughly PER PHONE in April of last year, September my battle with them began. Droid Eris was discontinued from production in July or August from what I can tell. So I am stuck with 2 phones that do not work properly and the only thing they will offer me is "certified replacement" devices of like type. At last check they had PLENTY of Eris phones sitting in the warehouse ready to ship to unhappy customers, so basically I am stuck with these until April of 2012.

Thanks Verizon!

And oh yeah... they will not let me upgrade because we aren't at that point in the contract so if we want to replace the phones we have to pay full price for one. Dang just let me buy a recertified phone at that price.. but NOPE no can do "you aren't eligible for an upgrade"

Ridge1 I hope you have better luck than I did.

[TBhouston]

If your tv breaks after you buy it, do you go back to walmart and expect to get different style tv?

Sorry you're having hardware issues, but sadly manufacturer warranty only covers same device

[Ridge1]

Now on my 3rd R2D2,  we will see how it holds up.  I am not too optimistic though since one of the keys already is starting to peel.  Out of the box the key didn't appear to be completely glued down.  I was affraid I would get this reaction from others.  I appreciate the replies. 

TB-

I would just figure that at some point VZW will get tired of paying overnight shipping to replace defective units and allow a change.  I guess we will see.  My warranty lasts until Feb. 2012, so I guess I will be calling CS again next week.

Thanks again!

[Jax_Omen]

Hyperbole much, boomdog? The Eris was NEVER $300/phone with a 2 year upgrade. In April it was <$100/phone.

[DroidudeAZ]

I have found that after a couple or three replacements, if you ask to speak to a supervisor, and tell them what has been going on, they will usually switch you to a different Android Device. Occasionally, they will authorize a brand new one, of the device you have now (doesn't happen very often though). My experience in the past is the standard tech's are pretty restricted in what they can do besides asking you to do a factory reset and sending a 'Like New Replacement'. A supervisor can change the end date of your contract or authorize a different phone for you if you have had enough. Good luck. 

[droidsw]

Droiddudeaz said it prefectly.

In regards to those that throw around the "$300 phone" hyperbole (perfect Jax), how many of you blow that on a Sat night, or twice that taking the family to an NFL game?

It doesn't mean you shouldn't get a device that works, but it's doubtful the money you spent on a smartphone took food off your family's dinner table. And if it did, that's another thread for another forum.

I agree, having three lines and two of the phones out of the three lines don't perform properly is unacceptable and should be brought to the attention of Verizon management.