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How to Unlock Phone
Larylary
Member

I accidently locked my phone.  I cannot unlock the homescreen.  How do I reset this without going back to the factory default?

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Re: How to Unlock Phone
vzw_customer_support
Customer Support

Larylary, thak you so much for reaching out today. I have locked myself out of my phone one to many times. Does it give you the option to log into your Gmail account? That option should come up after to many attemps with the other password. If not, then the only way to unlock the device would be to perform a factory reset.


KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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