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I have an Ultra and when i try to turn on the wifi it goes to off immediately and it will not search for open wifi networks
tbirnesser
Member

I can not turn on my wifi and it will not search for open networks

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Re: I have an Ultra and when i try to turn on the wifi it goes to off immediately and it will not search for open wifi networks
jbates139
Member

Is it rooted with a custom kernel?

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Re: I have an Ultra and when i try to turn on the wifi it goes to off immediately and it will not search for open wifi networks
tbirnesser
Member

not sure what a custom kernel is

On Mon, Dec 29, 2014 at 3:58 PM, jbates139 <forums@verizonwireless.com>

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Re: I have an Ultra and when i try to turn on the wifi it goes to off immediately and it will not search for open wifi networks
Ann154
Expert
Expert

Try putting the phone in Airplane mode and then turning on the wifi radio to see if that works.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: I have an Ultra and when i try to turn on the wifi it goes to off immediately and it will not search for open wifi networks
tbirnesser
Member

I just tried that and it won't turn on. it won't even search for networks.

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Re: I have an Ultra and when i try to turn on the wifi it goes to off immediately and it will not search for open wifi networks
Ann154
Expert
Expert

Your next steps are clearing the system cache for the entire phone. If that doesn't work, a factory reset might be needed. A coworker mentioned they had to a factory reset recently on their Galaxy S3 into order to get the wifi radio to work.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I have an Ultra and when i try to turn on the wifi it goes to off immediately and it will not search for open wifi networks
vzw_customer_support
Customer Support

Help is here tbirnesser! When did you start experiencing issues with connecting to wifi on your device? Are you getting a certain error message when trying to turn on your wifi? Is there any physical or water damage to your device?


Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: I have an Ultra and when i try to turn on the wifi it goes to off immediately and it will not search for open wifi networks
tbirnesser
Member

there is no physical damage and i talked to tech and reset my phone and it still won't work. 

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Re: I have an Ultra and when i try to turn on the wifi it goes to off immediately and it will not search for open wifi networks
vzw_customer_support
Customer Support

Let's get the wifi going, tbirnesser. Did Tech Support go over any replacement options with you on your phone? Has wifi ever worked?

RobinD_VZW

Follow us on twitter @VZWSupport

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Re: I have an Ultra and when i try to turn on the wifi it goes to off immediately and it will not search for open wifi networks
caroleem
Member

I am experiencing the same issues. Cannot turn on the WiFi. Nor will it stay on when I swipe the button. Not will it find previous saved WiFi areas.

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