Incredible 2 ...Screen & Buttons Unresponsive...Cant Factory Reset...what now?

[ApricotJ]

This is a replaecment phone Ive had for 32 days.  It wasnt dropped and had no water damage.  SImply stopped functioning.  The 4 bottom buttons wont work, he screen barely recognizes touch.  It wont factory reset, and to top it all off, my Settings App "is no longer installed" on my phone.  **bleep** could have happened?  This is some weird **bleep** and its maddening, seeing as how it woeked one moment and the next...nothing.  Any advice?   Will the insurance company or Verizon replace this?  What a racket...

[Wildman]

Try resetting with this method...

1. Press the Power buttonfor 3 - 5 seconds.
2. Select Power off.
   If the device isn't responding proceed with step 3.
3. Remove / replace the battery.
4. Press and hold the Volume down key then press and hold the Power buttonfor 3 to 5 seconds.
5. When the HBOOT screen appears, release the Volume down key.
6. Press the Volume key to select FACTORY RESET then press the Power button.
   This boot process takes several moments. If the device hangs or freezes, remove / replace the battery.
7. Perform Initial Activation / Setup.