Incredible 2 earpiece/speaker not working

timbe
Newbie

My Droid Incredible 2 earphone/speaker has not worked since I received it (ordered online and Verizon stores unhelpful).

Is there a setting I'm missing. I've had to use headphones to make calls. How do I get service if defective. 

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YaleK_VZW
Verizon Employee

Hello timbe

 

It is unacceptable that the earpiece has not worked out of the box.  I can certainly review your options to resolve this concern.  Please PM your name and cell # and we can come to a solution.

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