brinface, I'm sorry you and your wife are experiencing issues with your Incredible. Messaging issues and keyboard problems can definitely be hard to deal with and cause frustration when using your device. In regards to messaging issues, you can check the messaging settings on your phone to ensure you enable the appropriate features. I will list the steps below to check all your messaging settings. I also recommend clearing the cache, browser history, and long message thread. I will list a link below with steps.
If your wife's phone continue to have issues, we can replace the phone if its under the manufactures warranty and doesn't have any physical or water damage. The replacement will be with the same device. To help with the keyboard issue, clearing the cache and data for her message application on her phone can help resolve this issue. Here are the steps: Settings > Application > Manage applications > All.
Steps to check message settings:
- From the home screen, select Applications.
Select Verizon Messages.
Select the Menu button.
Select More.
Select Settings.
Adjust as needed.
A check mark present means the setting has been selected. Conversation Views
Language
Auto Signature
Enable signature
Quick Text
Delete old messages
Text message limit
Multimedia message limit
Save Messages
Restore Messages
Delivery reports
Auto-retrieve
Roaming auto-retrieve
Group Conversations
Auto Wi-Fi Enable
Enable Popup
Mark as read on close
Notifications
Audible Notifications
Select ringtone
Vibrate
Disable during call
Terms of Service
Syncing Messages Enabled
Pair Devices
Link below to clear memory on phone:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=30943
I hope the information above is helpful with resolving your issue.
KinquanaH_VZW
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