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Is there a service outage or is my phone broken?
amblafo35
Member

I just hooked my phone up to my computer to dock it as a disk drive and pretty soon after I did my computer told me it could no longer recognize my phone. After disconnecting from the PC, I can no longer make calls or send/receive texts. I seem to have bars...but could there be a service outage? I have shut down and restarted my phone to no avail. HELP!

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Re: Is there a service outage or is my phone broken?
allison123
Member

The software was "updated".

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Re: Is there a service outage or is my phone broken?
vzw_customer_support
Customer Support

Lets get to the bottom of this, amblafo35!

What happens when you try to make a call out? What zip code are you located in?

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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