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Is voiding waranty from cracked screen even legal?
Lasko189
Member

My droid has a cracked screen, it has had a cracked screen for awhile. The crack has never affected the performance of the phone or its operation. Well this Friday my phone basically died while I was at work. One minutes it was working fine the next minute the screen wouldn't light up and it was so hot I could barely hold it in my hand. The phone is only 8 months old and should still be under the manufactures warranty. But because the screen is cracked ive been told my warranty is voided and they will not repair or replace my phone even though the cracked screen is not related to the current problem.

My question is how is that even legal? How can they void a warranty with no proof that the problem that IS covered under the warranty was caused by the damage NOT covered? Isn't this against the Magnuson-Moss Warranty Act? I can see how they would refuse to fix the cracked screen, but how can they also refuse to fix the electrical problem that is covered under warranty?

There warranty only state they will not cover damage that RESULTS from abuse, misuse, accident, or neglect. That says nothing about covering unrelated manufacture defects that DID NOT arise due to abuse, misuse, accident, or neglect.

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Re: Is voiding waranty from cracked screen even legal?
Ann154
Expert
Expert

The manufacturer wrote the warranty. They can chose what they want to cover.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Is voiding waranty from cracked screen even legal?
Tidbits
Sr. Leader

Lasko189 wrote:

My droid has a cracked screen, it has had a cracked screen for awhile. The crack has never affected the performance of the phone or its operation. Well this Friday my phone basically died while I was at work. One minutes it was working fine the next minute the screen wouldn't light up and it was so hot I could barely hold it in my hand. The phone is only 8 months old and should still be under the manufactures warranty. But because the screen is cracked ive been told my warranty is voided and they will not repair or replace my phone even though the cracked screen is not related to the current problem.

My question is how is that even legal? How can they void a warranty with no proof that the problem that IS covered under the warranty was caused by the damage NOT covered? Isn't this against the Magnuson-Moss Warranty Act? I can see how they would refuse to fix the cracked screen, but how can they also refuse to fix the electrical problem that is covered under warranty?

There warranty only state they will not cover damage that RESULTS from abuse, misuse, accident, or neglect. That says nothing about covering unrelated manufacture defects that DID NOT arise due to abuse, misuse, accident, or neglect.

No.  Two reasons... In order to the MMWA to go into effect you have to prove YOU not dropping the phone(which falls under Neglect, Accident) didn't cause your issue.  It could have jarred solder loose within the phone while still working made your device work hard thus shortening the life of the device.

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Re: Is voiding waranty from cracked screen even legal?
rall_g4
Novice

Come on. Your the type that has a dent in your car and still expect the engine to be under warranty. My daughter had a phone that the keyboard stopped working. Verizon refused to cover it under warranty because it had a scratch on it. A Scratch. "Well she might have dropped it".  Good old Verizon customer service. That is a good Verizon hack line . "YOU have to prove you didn't drop it".

Re: Is voiding waranty from cracked screen even legal?
Tidbits
Sr. Leader

There's a large difference between a car and a phone... If you don't know what it is then... I don't know what to say...

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Re: Is voiding waranty from cracked screen even legal?
rall_g4
Novice

So no phone can have a defect once it is scratched ? Or can a Verizon employee tell just from looking at the phone? The OP must be new on here. He didn't realize the Verizon hacks would jump all over him.

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Re: Is voiding waranty from cracked screen even legal?
Tidbits
Sr. Leader

FYI damage done to a car exterior can void your engine warranty FYI.  Drop you car 1 story nose get it repaired and see how much you spend on repairs to that engine.  Your warranty won't cover that...  It's similar to a dent(scratch from normal wear and tear) vs. what I mentioned earlier(neglect).

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Re: Is voiding waranty from cracked screen even legal?
rall_g4
Novice

>Post deleted. Keep the personal comments to your self<


Message was edited by: Verizon Moderator

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Re: Is voiding waranty from cracked screen even legal?
commonsense101
Sr. Member

You are not telling the truth or got misinformation

normal ware and tear is covered. the outter case falling off, buttons mission and cracked screens are not covered.

To the op, if its not legal its how its been working for 15 years or so so there is a big hill to climb

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Re: Is voiding waranty from cracked screen even legal?
rall_g4
Novice

Verizon lied to me? No come on. Everyone except the hacks knows Verizon would never lie.

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