Keypad Malfunctioning - Multiple or Wrong Letters on Press - Interuptions and Wrong Words on Swype

Rostan
Newbie

About 2 weeks ago my keypad stopped working or at least working as intended. Might have been from the latest update I am not sure.

 

ISSUES WITH STANDARD PRESS AND TYPE:

 

1. I tap a letter and it often types that letter 2 or more times instead of once.

2. I tap a letter and it often types the worng letter or a whole series of wrong letters.

 

ISSUES WITH SYWPE:

 

1. I will be using swype and in the middle of creating a word it just stops as though I have lefted my finger up when I haven't

2. I will swype and the word will be no where close using letter I never even came near.

 

Basically this happens on and off which is why I think it is a software issue rather than a hardware issue. If it was hardwear there would be a dead section or broken section of the screen. But one minute I can swype a word and the next minute I can't swype the same word. Same thing with press to type. I will press a letter and it works press it again and it won't and so on.

 

MY ATTEMPS TO FIX THE ISSUES:

 

1. I tried powering the phone on and off.

2. I tried turning off the phone and removing the battery.

3. I did a factory reset.

 

Does anyone else have any other suggestions the only other thing I can think of is trying to get Verizon to send me a replacement which I am sure won't be easy.?

 

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HappyJackDaddy
Contributor - Level 1

Try this:  Settings > Applications > Manage Applications > All > Multi-touch keyboard > Clear data.  Then do the same thing for the Text messaging application.

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vereyezuhn
Master - Level 3
If HappyJackDaddy's suggestion didn't work, try a new keyboard from the Market. Most are free and all work better than the stock one.
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