List of droid charge problem encountered so far

[tzhou]

Have been using the droid charge for more than a month. I have to say this is a nice phone but with lots of problems. I thought it may be useful for both Verizon/Samsung and the users to start a list of droid charge issues we encounter during daily usage, this may help to solve some of the most complained issues. Here are some that I found:

1. Unexpected reboot with no reason;

2. Screen lock-up during web browsing--need to remove battery to restart;

3. GPS takes very long time to pin down its location, sometimes takes as long as 10-mile highway driving;

4. Black screen when using camera flash, needs to remove/reinsert battery;

5. Sometimes the phone complains "no SD card inserted", but after removing battery and restart, the file system problem goes away;

6. Sometimes needs to toggle airplane mode to get 4G connection;

7. Sometimes it takes ~1 minute to load the application list after tapping the Application icon at the lower right corner of home screen;

What else?

[tcgkikid]

I keep losing my 3G/4G on my Samsung Charge. I've taken it in to the stores and after they spend a good amount of time on the phone with Tech Support, I just get told they haven't heard of this (yet I see it on here from others...) and that I need a factory reset..... But I'm having to do this every few days and its quite annoying! I am lucky that I have at least had the chance to get my pics off the SD card but I am going all day with no data/internet/ability to download text pics. I pay for this! 

Tired of having to re-download all of my apps. They told me the problem may be when I move between 4G and 3G areas but I am not doing a factory reset of my phone every time I leave town. Ridiculous!

It also will reboot randomly, mostly in the middle of the night, waking me up, annoying. 

The screen will be unresponsive to touch.

The camera will not turn off, gets stuck (in functioning) camera mode but will not leave the program by hitting Home, back, will not turn off, etc until the battery is removed.

I have also noticed that this phone gets horrible 3G reception in my house where it was not so bad with my last phone, the Motorola Droid. Phone ususally has to be placed in the window to  send data or get messages. Didn't have this problem before.

My screen flickers... a lot.

My phone will also send old text messages to friends.... usually around 2 in the morning. They are messages I sent days or weeks before. Friends are growing impatient with this issue haha.

There's all the problems off the top of my head!

[DJP]

1. The battery life of the Droid Charge is terrible. I have tried all of the suggested fixes and the battery still won't last more than 8 hours.  I had a Motorola Droid before and used it the same amount.  The old phonse would last at least a day with the original battery.

2. The massive amount of pre-installed bloatware makes me never want to buy a Samsung again.

3. The battery life is terrible in the Droid Charge (I am saying it twice becasue it is that bad).

[srdean37]

I couldn't agree more!  The phone is aptly named as it seems all I do is charge it.  I've taken it to the local Verizon store three times.  Even after shutting down programs running, it's just as pathetic.  I'm told that's just the way it is; it wasn't designed well.  Well, I didn't expect it to be worse than the Droid Incredible (or "Not So Incredible" as I called it).  I am thoroughly disgusted.  I'm stuck with this phone until December 2013 so I guess I have no option but to buy an extra battery--yet more funds out after paying a good price for the phone even with a contract and buying a charger I can plug the phone into when I'm at a restaurant instead of having to look for an outlet, which was getting embarrassing at one or two of my regular hangouts.  I actually started looking in to getting an additional phone from AT&T.

[MrsMeyer]

I could have written this post myself.  And I was told pretty much the same thing.

"Disgusted" is the word.

[gemro311]

I'm on my 4th Charge ..yes I was totally frustrated and was ready to make a switch to not only another phone..but leave Verizon altogether .. But they worked with me to resolve my issues...data issues , reboots etc.. This 4th phone has been as I originally thought it would be ...

As far as all the Crapware on here..yea its pityful....but its VERIZON doing not Samsung.. think about it ..all the galaxy android phones on T-Mo and Sprint all running plain Vanilla Android ...none on VERIZON . I spoke to a Samsung marketing person and she told me flat out it was VERIZON ...think also about what they did with the Fascinate...They pit Bing on it.

Battery life on here is about 15 hrs...Can your laptop do that ? Don't think so.

I don't know what apps you have or what's running in the background... if you are having that many concerns I suggest you talk to Tech and see if they can help..Nicely !
.

[Kurleelocks]

It seems common contributor(s) for me when the rebooting happens:

1) phone is hot!

2) my connection is precarious. Just returned home after traveling a long time in many areas with often tenuous connectivity.

3) When using Google Maps.

Either 2) or 3) but in any case, the phone becomes hot in my hands. Phone gets hot, I assume, when I'm asking it to do "a lot" while connectivity is poor or weak, or when it is just plain hot... currently it is 103 degrees and I was outside for just a few minutes looking at a website video clip, the unit froze on the page, I could not exit or do anything, and suddenly the phone rebooted itself. (Fully charged battery, btw.)

Note: Change since arriving home, my city how has 4G, but this was rarely the case while traveling this summer.I have a great connection at home. However, since 4G I'm noticing it takes longer to render the screen when I go to list apps or go from screen to screen.

This same problem, plus the phone going black and requiring battery-pull to fix was an issue with my first Droid Charge. This camera problem has not recurred since phone was replaced.

[Elitist_Jerk]

In this thread: Android OS problems.

Missing from this list, droid charge specific problems.

[dabricks85]

I TRULY BELIEVE THAT LAST UPDATE REALLY DID SOMETHING TO THE AUDIO, CAUSE IT DOES DROP ON ME TO I CAN HEAR WHO I'M TALKING TO FINE BUT THEY CAN'T HEAR ME ON THE OTHER END THEY SAY IT'S LIKE I'VE HUNG UP ON THEM OR IT GOES SILENT ON THEY END,  AND IT DID MAKE A VERY STRANGE SOUND ON ME A COUPLE OF TIMES I COULDN'T DO ANYTHING I DISCONNECT AND TRY TO MAKE ANOTHER CALL AND THE SOUND STAYS THE SAME ONLY WHEN I TURN THE PHONE OFF AND REBOOT IT THAT IT DOES OK BUT THIS IS GETTING VERY TIRED SOME,  I TOOK IT TO A COUPLE OF STORES HERE IN TALLAHASSEE AND THEY SAY I HAVE TO BRING THE PHONE TO THEM WHEN IT'S MAKING THAT NOISE OR GOES SILENT BUT WHO THE HELL KNOWS WHEN IT'S GONNA HAPPEN TO ME I MEAN **bleep** I MOSTLY USE MY PHONE AT NIGHT AND IT DOESN'T HAPPEN ALL THE TIME,  THEY KNOW WHAT'S GOING ON I JUST HOPE IT DOESN'T TAKE THEM TO LONG TO FIX THIS PROBLEM CAUSE I REALLY DO LIKE THIS PHONE     

[AntonioC_VZW]

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dabricks85 wrote:

I TRULY BELIEVE THAT LAST UPDATE REALLY DID SOMETHING TO THE AUDIO, CAUSE IT DOES DROP ON ME TO I CAN HEAR WHO I'M TALKING TO FINE BUT THEY CAN'T HEAR ME ON THE OTHER END THEY SAY IT'S LIKE I'VE HUNG UP ON THEM OR IT GOES SILENT ON THEY END,  AND IT DID MAKE A VERY STRANGE SOUND ON ME A COUPLE OF TIMES I COULDN'T DO ANYTHING I DISCONNECT AND TRY TO MAKE ANOTHER CALL AND THE SOUND STAYS THE SAME ONLY WHEN I TURN THE PHONE OFF AND REBOOT IT THAT IT DOES OK BUT THIS IS GETTING VERY TIRED SOME,  I TOOK IT TO A COUPLE OF STORES HERE IN TALLAHASSEE AND THEY SAY I HAVE TO BRING THE PHONE TO THEM WHEN IT'S MAKING THAT NOISE OR GOES SILENT BUT WHO THE HELL KNOWS WHEN IT'S GONNA HAPPEN TO ME I MEAN **bleep** I MOSTLY USE MY PHONE AT NIGHT AND IT DOESN'T HAPPEN ALL THE TIME,  THEY KNOW WHAT'S GOING ON I JUST HOPE IT DOESN'T TAKE THEM TO LONG TO FIX THIS PROBLEM CAUSE I REALLY DO LIKE THIS PHONE     

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Hi dabricks85,

I understand your discontent. I would be frustrated if my phone did not perform as expected after a software update. As per your post, the audio issue you're experiencing is sporadic and does not happen all the time. My resources indicate that performing a Droid Charge Factory Reset has resolved similar issues for other customers after a software update. Please follow instructions on the link provided to perform a factory reset as it may resolve the issues you are experiencing.

Please keep in mind that performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications.

[dabricks85]

THANK YOU I'M WILLING TO TRY ANYTHING AT THIS POINT , I'LL REPOST IF IT WORKS OUT FOR ME

[dabricks85]

1 QUESTION THO DO I NEED TO REMOVE MY SIMM CARD BEFORE I DO THIS FACTORY RESET ?  

[TominqueBo_VZW]

Hello dabricks85,

You do not have to remove the sim card before you complete a factory reset.  Please keep in mind this step will erase everything on the device so please back up prior if desired.  Please let me know if you have any additional questions and or concerns.  Thank you.  

[OVERit]

Who wants to do a DROID charge factory reset all the time so we have to continually reset our phones to work the way we want them to work.  I saved 6 months to get a smart phone and paid too much flippin' money for this phone to warrant a stop to the nearest Verizon store because my phone's not working right. time and time and time again. 

[crashma920]

My issues:

Bluetooth disconnects
Phone drops from EVDO multiple times a day
Modem sounds with incoming calls intermittently. Does not correct until battery pull.
Power cycles
Drops calls
Voicemail indicator disappears and doesnt vome back until battery pull.. Then shows date 12-31-2004 for the voicemail
Call waiting doesnt work intermittently

i've had it replaced 3 times and want out of android itself. VZW tells me I can get another replacement due to issues not being known. I've also had the SIM replaced twice. I'm frustrated and fed up.

[LOUcifer]

I'm on my 3rd Charge!!  I have lost ALL faith in this phone AND Verizon to provide their subcribers with a functional consumer product.

I have decided to have Verizon WASTE hundreds of $$$ on shipping costs and equipment costs and just have them replace this crappy piece of equipment until they realize they spent WAAAAAAAAYYYYY more $$$ in equipment and shipping then just replacing my phone with a different model.

I have also expressed my disgust and dissatisfaction of this unit on multiple sites in an attempt to warn others from making the same mistake I made by purchasing the Samsung Charge.

I have already dissuaded 3 co-workers with iPhones away from this phone and away from Verizon due to Verizon's arrogance and refusal to admit there are obvious operational issues with the Droid Charge and Verizon's inability to make their subscribers happy and provide their subcribers with quality customer service or quality equipment.

It is all a matter of time before I cancel my 6yr stint with Verizon and go with a carrier that is more willing to satisfy their customers.

[thecybernerd]

Totally agree this phone is a piece of **bleep**! I am on number 4!

[Elitist_Jerk]

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LOUcifer wrote:

I'm on my 3rd Charge!!  I have lost ALL faith in this phone AND Verizon to provide their subcribers with a functional consumer product.

I have decided to have Verizon WASTE hundreds of $$$ on shipping costs and equipment costs and just have them replace this crappy piece of equipment until they realize they spent WAAAAAAAAYYYYY more $$$ in equipment and shipping then just replacing my phone with a different model.

I have also expressed my disgust and dissatisfaction of this unit on multiple sites in an attempt to warn others from making the same mistake I made by purchasing the Samsung Charge.

I have already dissuaded 3 co-workers with iPhones away from this phone and away from Verizon due to Verizon's arrogance and refusal to admit there are obvious operational issues with the Droid Charge and Verizon's inability to make their subscribers happy and provide their subcribers with quality customer service or quality equipment.

It is all a matter of time before I cancel my 6yr stint with Verizon and go with a carrier that is more willing to satisfy their customers.

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Maybe you should buy an iphone yourself.. it might be easier for you

Verizon is a wireless provider, they don't make the SAMSUNG charge.. so when you switch carriers remember don't buy SAMSUNG because they don't work for you. Also try to call SAMSUNG and see if they will give you an HTC phone for your warranty replacement.. please report back your results

[OVERit]

I wish I were your friend and you could have steered me away from this awful phone and verizon.  I changed because my family was on verizon.  I have wasted so much time and too many trips to the verizon store making them address issues becasue I can't call or call and people can't hear me or they get a static or the call is garbled or it sounds like I'm calling a fax number.  I'm on my 2nd Charge, unfortuneately had to pay another $100 for an insurance replacement and this phone sucks just as bad as the one that was stolen.

[crashma920]

I've written an email to vzw about this and have requested to get out of this device. I've been told that they will replace it with the same device. Theyve told me that this phone has no known issues and to stop looking for issues. I feel that I paid good money for this phone and pay $130 for 1 line. I should have a working phone with minimal issues. If I have multiple duplicatable issues something should be done besides throwing me another pos refurbished phone that has the same issues!

[Aqua009]

I've been having with the SD card (32 GB) that came with the phone.  I had to re-format it twice and now it won't reformat at all.

[#22]

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Aqua009 wrote:

I've been having with the SD card (32 GB) that came with the phone.  I had to re-format it twice and now it won't reformat at all.

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Thanks for posting.  I can understand why you are having issues with your card.  Have you tried a different SD card in your phone (besides the one that you have reformatted twice)? Thanks.