List of droid charge problem encountered so far

[tzhou]

Have been using the droid charge for more than a month. I have to say this is a nice phone but with lots of problems. I thought it may be useful for both Verizon/Samsung and the users to start a list of droid charge issues we encounter during daily usage, this may help to solve some of the most complained issues. Here are some that I found:

1. Unexpected reboot with no reason;

2. Screen lock-up during web browsing--need to remove battery to restart;

3. GPS takes very long time to pin down its location, sometimes takes as long as 10-mile highway driving;

4. Black screen when using camera flash, needs to remove/reinsert battery;

5. Sometimes the phone complains "no SD card inserted", but after removing battery and restart, the file system problem goes away;

6. Sometimes needs to toggle airplane mode to get 4G connection;

7. Sometimes it takes ~1 minute to load the application list after tapping the Application icon at the lower right corner of home screen;

What else?

[GreenRobot]

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tzhou wrote:

1. Unexpected reboot with no reason; I have only had two reboots in almost 2 months

2. Screen lock-up during web browsing--need to remove battery to restart; Nope 

3. GPS takes very long time to pin down its location, sometimes takes as long as 10-mile highway driving; Not that bad 

4. Black screen when using camera flash, needs to remove/reinsert battery; See link below

5. Sometimes the phone complains "no SD card inserted", but after removing battery and restart, the file system problem goes away; Nope

6. Sometimes needs to toggle airplane mode to get 4G connection; Yes I do this to

7. Sometimes it takes ~1 minute to load the application list after tapping the Application icon at the lower right corner of home screen; Nope, but I use Launcher Pro

What else?

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http://community.vzw.com/t5/DROID-Charge-by-Samsung/Camera-flash-kills-shuts-down-and-locks-up-Droid...

[nbg2]

I had a couple of reboots when not expected in the space of a month.  Happily, the Droid Charge reboots very very fast.  I used to have to wait 10 minutes for my Blackberry to reboot.  As for the other problems you mention, I have had none with my Droid Charge.  But here are some irksome issues about the Samsung Droid Charge that you didn't raise: 

1- Samsung MediaHub doesn't permit HDMI out.  What is the point of an app by Samsung on a Samsung device that won't work with a hardware feature built into the phone.  HDMI out was one of the two reasons I picked the Droid Charge over the HTC Thunderbolt. 

2 - The other (MAIN) reason I picked the Charge over the TBolt was battery life.  What I now find is that if I kill apps running in the background that I don't need, shut down 4G and limit myself to CDMA, shut down GPS, reduce screen brightness and stop syncing I can eke 12 hours out of the phone.  But what I end up with is a phone that has telephony, limited web browsing and non-push email AND NONE OF THE GOODIES THAT MADE ME WANT TO BUY A 4G LTE Android phone.  Yes, the Charge does seem to have better battery performance that the HTC Thunderbolt (and perhaps the LG Revolution), but it still isn't adequate.  So, how about a REAL solution to the battery drain problem!  ONE SOLUTION WOULD BE FOR SAMSUNG OR VERIZON TO PRODUCE A RECHARGEABLE HOLSTER OR A RECHARGEABLE CASE LIKE THE ONES PRODUCED BY POWER-SKIN, INC. FOR SOME OTHER DEVICES.

[#4 · Accepted solution]

Thank you for posting your comprehensive lists of the issues you are having.  Verizon Wireless is working tirelessly with Samsung to resolve these issues.  Please stay tuned for software updates to resolve some of these issues.  Thank you.

[NoqturnalX]

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SammuelP wrote:

Thank you for posting your comprehensive lists of the issues you are having.  Verizon Wireless is working tirelessly with Samsung to resolve these issues.  Please stay tuned for software updates to resolve some of these issues.  Thank you.

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Good Luck, As for the Guy who had the TBolt. Sorry to hear that dude. My sister just picked one of those up and she loves it. No problems yet. I have had my Charge since last Wed and love it as well. But unfortunately for me mine came with a bad battery which I got replaced today. The battery had difficulty maintaining a charge so it'd die within 6 hours with very little use. My sister's Thunderbolt outlasted my charge lol. But now that's all resolved I have a new battery and am getting better battery life out of it. Sometimes there's a bad apple in the fruit basket and with the pressure these OEM's feel to push out more of these phones maybe some thngs get rushed or things that barely pass QoS wich should call for a re-check get by unnoticed.

I did notice something interesting though today while I was in Koreatown. There's 4G but no 3G. They have a CDMA network (where I was at) but no Ev-DO networks. SO my choices were just CDMA & LTE. If I locked my Droid Charge into CDMA Only (Where i'd assume it'd pick up the Ev-DO 3G network) it would only place calls. No internet connectivity. Weird. First time i've ever seen that. Maybe it was the heat. It was pretty hot out today

[HoustonHeart]

My first unit was quarked. It wouldn't charge or hodl a charge. Replaced it and all is fine. THe other family models are ok (knock on wood).

My second unit I got is fine. It has rebooted before the manually applied EE4 update a coupel times on me. Nothing major. I get strong 4g/3g connectiosn in the main areas, except in bad general cell areas. Now I actually get better phone reception, and chance of 3g in those areas over my old Droid 2 global which got nothing at all out there.

GPS is ok. It is better then my Tom Tom which I hated becuase all 3 models I tried took several minutes at times to lock the satellite, the phone seems to grab it within 15 seconds.

Like most droids, I HATE THE BLOATWARE.

[droidorbb]

Hi.  I hope this is true.  I have been holding on to my Blackberry Tour because the Droid Charge seems to have so many issues, like what has been listed here.  The Blackberry required far fewer steps to accomplish the most simple of tasks.  I had to take my battery out at least 3 times today after trying to take photos.

One issue I didn't see listed, that I continue to experience is that sometimes when I call out I can't hear the phone ringing or any type of noise indicating it is connected.  yet, it is ringing on the other end to the person I called.  They can't hear me, and I can't hear them, yet we are connected.

Once I am past my 14 days from purchase, what are my options to return the phone for full money back?  How long do you guess until Verizon resolves these many issues?

[ccvine]

Purchased 2 Charge phones

After about day 7 had an issue took phone back and they gave me a new one

2 days later while on the phone received a LOUD AIR HORN SQUELCHING SOUND and could no longer receive or make calls. All it would do is make the noise when you tried to call out or receive a call… took into verizon who said that was the first time they had seen/heard that noise on the charge, they checked all settings pulled battery put back in and it worked..

4 days later while on the phone received the LOUD AIR HORN SQUELCHING SOUND AGAIN this time I am not pulling my battery it’s going back I have 1 day left of my 14 days and getting rid of it.  And to top it off, my husband who had not had any problems with his did tonight, we were on the phone and guess what we received a weird noise and he could hear me but I could no longer hear him, he called his daughter and the same thing he can hear her but she cannot hear him, I called verizon who checked his phone line and could not see a problem but did document it, we had him pull the battery and presto it worked, I’m sorry but this is ridiculous.

For the money we are paying for these phones we should not have to keep pulling the batteries.

[stonleet]

How can this post say the solution has been found, when there has not been an upgrade of the software, or did I miss an OTA?  Aslo want to add another problem..

"Audio Format Not Supported"  I get this error from time to time, the only fix atm is to reboot the phone.  Occurs in all the mp3 players I've tried on the phone, even the samsung media one.

[WCMack]

Dear stonleet,

It would appear that the originator of this thread (tzhou) found the answer posted by SammuelP on July 5 to be acceptable, and therefore felt his question had been answered, or his problem "solved". Note that tzhou has not posted to this thread since that date.

IN reviewing threads on this and other forums, I find it interesting that the person who started the thread often "disappears" as others take over the conversation.

As to your new problem, I don't have it with my Charge (yet) so can't offer any first-hand fixes, but there are at least a couple of long threads in the forum discussing this.

[droidcharge1996]

Almost everytime I unlock my phone the screen flickers. In a different post it suggested an app causing it i deleted all my apps and still flickers...

[PreceptorJR]

The "Warning: Low Battery" Indicator comes on at 20% left and won't let you use much of anything on the phone.

[wcadwell]

1- will be talking to somone and call goes dead but is still connected.. i.e. i can't hear them they can not hear me. have been to store 3x in a wk because of this. they updated, totally reset and now have me a warrantied replacement on way.. (i am unhappy i paid 300 for a phone and the warranty replacement is a refurbish not new one and i have to wait a week to recieve it unless i choose to pay for shipping).

2- will reboot at times on its own

3- will not accept touches at times and other times goes bezerk from screen and app to screen and app on its own.

[wcadwell]

1- will be talking to somone and call goes dead but is still connected.. i.e. i can't hear them they can not hear me. have been to store 3x in a wk because of this. they updated, totally reset and now have me a warrantied replacement on way.. (i am unhappy i paid 300 for a phone and the warranty replacement is a refurbish not new one and i have to wait a week to recieve it unless i choose to pay for shipping).

2- will reboot at times on its own

3- will not accept touches at times and other times goes bezerk from screen and app to screen and app on its own.

[PreceptorJR]

I agree with #1 posted above.  I have had the call go "silent" about 10 times since I got the phone three weeks ago.

[PreceptorJR]

The biggest complaint that I have is that the data connection cuts out from time to time.  The voice signal is strong, but I cannot use any apps or browse the web.  This happens in 4G and 3G areas.  Is there any new information on a software update?

[Blue218]

I have been getting the random reboots maybe once or twice a week....but today it did it 4 times....once one the wall chareger.....twice while in the Seidio holster/case combo, and once whil trying to dial.  

My GPS would not lock in Albuquerque, NM but it di in a smaller town north of there?

[#18]

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PreceptorJR wrote:

I agree with #1 posted above.  I have had the call go "silent" about 10 times since I got the phone three weeks ago.

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Thank you for voicing your concern. We have seen this issue reported numerous times and are working on resolving the issue that causes the audio to drop out as well as several other issues seen in this forum. This will be addressed in the next software release for the phone. No date for the release. 

[phillthedrill]

Yes, and please make sure all of verizon's techs know about the squealing/modem sounds that it makes every other day.  Add that to the list of problems a lot of people are having on this phone.  Another of the biggest problems that is causing the phone to slow down is the load of crapware added to these phones.  I fixed mine to delete all of that, and running much faster, but this is ridiculous.   

[Clark75115]

1. Dropped calls.

2. Random reboot.

3.Sudden battery drain

4.WiFi weak.  I can be 10 feet away from an access point and I only get 1 dot of strength.

5. Wireless data connection all over the place.   I can have 3G then drops to 1X.  I reboot then I have 4G.

6Takes as long as 10 secs to respond after starting an app or trying to make a call.

7. Calls just hang-up for no reason.

8. Does not ring with assigned ring tones, randomly uses other ring tones

I also wrote a letter to Customer Service.  Send it through the postal service.   Its been two weeks and no response.   They are hiding something.    Contact the BBB, FTC, and FCC.  I am

If any lawyers out there you can make loads of money with a class action.   Please help us.

[Davidoo]

I would not take the refurbished phone and would keep the "new' one you have.  The refurbished phone is not going to be any different.  All of us are having the same issues especially with the dropped calls.  Another phone is not going to make a difference so why take a refurbished one which is just a code word for one someone else returned because it didn't work right, they cleaned it up and reset to factory default and now it is refurbished. Who knows how the refurbished phone was treated, possibly it was dropped?   I paid for a new phone and will keep my new phone until they either fix the software (update to Gingerbread) or waive my upgrade and let me get the Bionic when it comes out.