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Locked out of my phone.
be38871
Member

i recently changed the way i put in my password for my driod because the way i was doing it would always mess up. anyway i changed it to a pin number instead of the passcode one. i locked my phone and all the letters came up. i typed my old password in and it said it was wrong. i put in the pin code and it still didnt work. is there a pin or something i can use to get me back into my phone? with out resetting my whole phone? thanks

-Ashley

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Re: Locked out of my phone.
dnbishop
Member

I'm having this same problem as well and I really don't want to factory reset. If anyone knows what to do, please respond!

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Re: Locked out of my phone.
Not applicable

be38871,

 

Good evening!  I'm sorry you are having difficulty with unlocking the phone. After so many attempts (5-10 depending on the device), it will ask you to sign into your Gmail account using the username and password. If that is still incorrect, you will want to perform a hard reset on the device.

 

Thank you! 

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