I was in my local VZN store yesterday as my Droid was having an issue over the past 3-4 days, not being able to open the screen and having to take the battery out approx. 6-8 times before it'd clear itself. The technician said they'd been having some problems similar to this and he had to do something like a reboot but by doing it I lost a lot of stuff...all my apps, all my ring tones. This is about the 3rd or 4th time I've had to "re-buy" my ringtones as they don't get saved. He then told me that when/if I went into the web site I could see all of my purchases, etc. I did that and my ring tones are there but I could not find out how to re-download them onto my phone...He did also tell me that the only ones I would be able to get "for free" (big joke as I had already PAID for them) were the ones that were 3 months old or newer..!! How can that be??? Like I said, this is about the 3rd or 4th time I've had to re-buy all my ring tones....! Can someone please assist me into getting them back? I am also experiencing a "no sound" when I get an e-mail or facebook posting but assume that's because I have no ring tones....Don't suggest that there are many many "free" ringtone apps because I checked a lot of them out as did the tech yesterday and free is not all that great if they don't have the music you are looking for!! He couldn't find 3 of my ringtones tha tI had paid for so free is not so great.
Any help would be appreciated in getting my ringtones downloaded once again...it's been a long long process trying to put this phone back to where it was 24 hours ago....yikes!!!
I can imagine how frustrating this must be. You will have to re-download your previously purchased items. I would recommend you contact our Customer Care Department to see if an adjustment can be made for the downloads. HTH!
Check to see if your email notifications are set. The steps are below. I would recommend you do these steps after you have downloaded your ringtones.
From the home screen, touch the applications tab (located on the bottom of the screen).
Touch Account settings.
Touch Email notifications.
Email notifications are enabled if a green check mark is present.
Touch Select ringtone.
Touch the desired ringtone then touch OK.
To disable ringtone, ensure Silent is selected.
Vibrate is enabled if a green check mark is present.