Media sound suddenly stops working

cthomas89 · ‎08-29-2012

I have had my Droid X for a little over a year now, and all of a sudden this week none of my media apps will play sound. I'm still getting ringtones and such, but when I go to use the MP3 player, Netflix or Youtube, no sound comes out. I have checked in my sound settings and everything is turned up all the way. I noticed this problem the other day and did a factory reset on my phone, and still no change. What can I do?

Ann154 · ‎08-30-2012

The volume is up and not on silent?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

cthomas89 · ‎08-30-2012

This is correct.

vzw_customer_support · ‎09-16-2012

Hello to you Cthomas89!

I don't know what I would do without my media on my phone! I'm so sorry you're having issues with your Droid X.

I appreciate you taking the time to perform a Factory Data reset on your phone. I'm very surprised this didn't correct your issue.

Is this happening through a bluetooth, wired headset, or through speaker phone?

Thank you for your patience!

MelissaM_VZW
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