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Media sound suddenly stops working
cthomas89
Newbie
‎08-29-2012 06:21 AM

I have had my Droid X for a little over a year now, and all of a sudden this week none of my media apps will play sound.  I'm still getting ringtones and such, but when I go to use the MP3 player, Netflix or Youtube, no sound comes out.  I have checked in my sound settings and everything is turned up all the way.  I noticed this problem the other day and did a factory reset on my phone, and still no change.  What can I do?

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Re: Media sound suddenly stops working
Ann154
Super User
Super User
‎08-30-2012 03:31 PM

The volume is up and not on silent?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Media sound suddenly stops working
cthomas89
Newbie
‎08-30-2012 04:22 PM

This is correct.

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Re: Media sound suddenly stops working
vzw_customer_support
Customer Support
‎09-16-2012 03:09 PM

Hello to you Cthomas89!

I don't know what I would do without my media on my phone! I'm so sorry you're having issues with your Droid X.

I appreciate you taking the time to perform a Factory Data reset on your phone. I'm very surprised this didn't correct your issue.

Is this happening through a bluetooth, wired headset, or through speaker phone?

Thank you for your patience!


MelissaM_VZW
Follow us on Twitter @vzwsupport

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